Time to recharge

Time to recharge

I am off on extended leave today and I cannot recall a time in my career where I have never felt in need of a break more than today. There has just been so many disappointments of late where I have taken claims into very senior personnel where clearly the decision to deny is, in my opinion not fair, reasonable, nor sustainable and to avoid […]

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Is it time there was a mandatory jail sentence for those that hit and run

Is it time there was a mandatory jail sentence for those that hit and run

Just about every time I hear the news of late there has been another hit and run. Part of this, I am sure is linked to one or more of the following: Unlicenced driver, Unregistered vehicle; Drink Driving; Driving while under the influence of drugs; Stolen Car; Texting while driving; Street racing; and or other illegal activities Whether or not this is the case, to […]

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I cannot understand the copycat attacks following the strawberry product tampering

I cannot understand the copycat attacks following the strawberry product tampering

My latest book, co-authored with my daughter Susan, Chicago: Lessons Learned has just gone off to the printers in readiness for the launch in Chicago on the day Susan graduates with her Doctor of Psychology.  One of the 6 case studies that we researched was the Tylenol Murders in 1982 which led to massive changes in packaging to prevent a re-occurrence. While no one was […]

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Humbled at the Midway Club

Humbled at the Midway Club

It was a most interesting day for me at the Midway Club today. The Club was founded by senior insurance personnel who had moved from interstate as a way of welcoming them and their wives to Melbourne. As a rough around the edges Brisbane boy who had gone to a public school, I was a little worried when I was transferred to Melbourne to take […]

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Is travel insurance free with your credit card better than Corporate Travel Insurance?

Is travel insurance free with your credit card better than Corporate Travel Insurance?

Most insurance brokers and travel insurers would immediately say, of course not! Corporate Travel is the Rolls Royce of travel insurance. Well, free travel insurance with a credit card is better for one insurer when it comes to cancellation due to illness between the date of purchasing the tickets and the start of the travel. In this case, the Insured had been with the same […]

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The good and bad of insurance

The good and bad of insurance

I traveled interstate over the past couple of days and had very productive meetings with senior insurance people and brokers passionate about general insurance and the protection of their customers. When I got home I flicked on the news and heard the story of the client of insurer owned by the Commonwealth Bank that had been with them for 20 years as a premium paying […]

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Customer care in 2018 or Stalinist Russia in 1950?

Customer care in 2018 or Stalinist Russia in 1950?

As I arrived home last Friday, the lyrics of the song ‘some days are diamond and some days are stone’ came to mind. This one was one of the stones, I was really worrying about where our industry was going. I felt that one Insured was being terribly treated and unfairly punished caught up in a Catch 22 situation that was impossible to resolve. It […]

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Why I feel let down by Victorian WorkCover

Why I feel let down by Victorian WorkCover

The tragic events surrounding the crane dropping its load and killing a worker and seriously injuring another brings back the frustration I experienced when trying to deal with the builder constructing a high rise apartment block next to our Melbourne office. Having seen the results of tilt slab panels being dropped from cranes around Australia and even just falling over once erected I tried to […]

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Discussing Risk Management with the Victorian Waste Management Association

Discussing Risk Management with the Victorian Waste Management Association

I was invited to speak on the thorny topic of availability of general insurance or lack thereof to the Victorian Waste Management Association. The invitation was made through the Associations long term broker RSM Group. The Association is clearly not sitting still on this and invited a number of speakers from the Fire Services, CSIRO, Environmental Protection Authority among others to assist them in understanding […]

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If you cannot trust the police who can you trust

If you cannot trust the police who can you trust

I have written a lot of late about the loss of trust the public have in government, look at the farce of last week’s change of Prime Minister, big business, rip off trades people, solicitors involved in motor scams, etc. Of course, Insurance is wrapped up in this as well with the Royal Commission and some questionable actions by some in the industry. I do […]

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