Last night was the 10th Mansfield Awards for Claims Excellence held at the Establishment Ballroom in Sydney. The not for profit event in support of the Amal Mulia Orphanage for children with special needs was sponsored by Envest, Johns Lyng Group, Munich RE, Ignite Fire Investigations and LMI Group. The night was dedicated to two exceptional professionals that sadly left us this year, Tim Wedlock […]
Finalists Named as Countdown Begins for 10th Annual Mansfield Awards for Claims Excellence
The 10th annual Mansfield Awards for Claims Excellence will be held at The Establishment at 252 George St, Sydney NSW 2000 starting at 5pm on Thursday 27th August 2026. Supply is limited; however you can still purchase tickets here Mansfield awards With 2 weeks to go the 2026 Mansfield Awards for Claims Excellence, the judging committee have announced new categories and named the finalists in […]
Nominations close tomorrow for the Mansfield Awards – Have you got your ticket
The 10th annual Mansfield Awards for Claims Excellence will be held at The Establishment at 252 George St, Sydney NSW 2000 starting at 5pm on Thursday 27th August 2026. The Awards acknowledge and celebrate the extremely important and often overlooked work of claims teams in Australia. Nominations for the awards close tomorrow Tuesy 30th June 2026. It is a great night any everyone is invited […]
Journal Article Examines Impact of Residential Fire Sprinklers on E-Scooter Fires Caused by Thermal Runaway of Lithium-Ion Batteries
Due to the number of fatal and or serious fires involving e-scooters, we at LMI have been doing a lot of research around the risk posed by lithium batteries with the aim of producing a comprehensive course to help the industry and the public understand this risk. On a personal note, other than phones and tablets, I do not allow any charging of lithium batteries […]
ASIC Launches Financial Complaints Data Dashboard.
ASIC did a media release today which announces the launch of a financial complaints data dashboard. The media release reads: Australians now have unprecedented access to consumer complaints data following the launch of ASIC’s new interactive dashboard. The Internal Dispute Resolution (IDR) data dashboard enables users to compare the complaints reported by individual financial firms for the first time, including their handling of complaints associated with specific […]
A case of loyalty being rewarded by an insurer with compassion.
Last week I posted the story of an insured who had inadvertently allowed their insurance to lapse last October. They only found out that this was the case when they attempted to lodge a claim when a stolen car drove into the front of their home. The Insured’s sister contacted the insurance to arrange for insurance to be reinstated on the house, so it was […]
Insurers at their best at a shocking time
General Insurance is often demonised even before it has a chance to mess up after a natural disaster. Over the years, I have seen many heartwarming cases where insurers have gone out of their way to help customers and their communities in their hour of need. It was for this reason that I worked to help create the Mansfield Awards for Claims Excellence coming up […]
Glad to see that the Federal Government is cracking down on Subscription Traps.
I read an article by McCullough Robertson explaining that Treasury have released draft legislation on 9th February 2026, proposing amendments to the Australian Consumer Law which introduce a new general prohibition on unfair trading practices and specific obligations to address unfair subscription practices, requiring businesses to simplify cancellation processes and provide timely notices of renewal, among others. The article explained that consultation closed on 23 […]
Reflecting on a claim
Last Thursday, I posted an article on the nightclub fire in Switzerland. Then on Friday, I posted a couple of thoughts triggered by that fire. Watching the video of people filming the fire starting sent shivers through me thinking that many of them most likely perished in that fire. It also brought back a liability claim that I investigated more than 10 years ago which […]
Live safely in public places, do not be a follower take the lead – lessons from the Switzerland fire.
The underlying message of this important post is to never assume you are safe in crowded places, Always, know, in advance, at least one alternative emergency exit door and / or pathway to safety and take/lead others. The horrific fire in Switzerland at the “Le Constellation” nightclub where 41 young people lost their lives, some while filming the fire and the equally tragic shootings in […]