Spotlight on claims – when things go right!

Spotlight on claims – when things go right!

The storms across the east coast of Australia effected many businesses, one being a well known reception centre in Melbourne who had damage to ceilings, carpets and fixtures and fittings. With 2 weddings to be hosted over the weekend it needed a super human effort at a time when their is a massive demand to get things happening and allow the weddings to go on […]

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Is it time to rethink how we handle claims?

Is it time to rethink how we handle claims?

I read with great interest an article from Macquarie Research that property claims have increased by around 4% in a non cat year. I keep coming back to the point that we are being penny wise and pound foolish when it comes to claims handling. When I started as a loss adjuster, we were taught to identify if the loss was covered and if so […]

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