In January 2019, a fire occurred at a premises in Cambellfield that recycled a number of items and among this lithium batteries. In this case, the Melbourne Fire Brigade rang the landlord seeking a guarantee that they would meet the cost of excavators needed to assist in the extinguishing of the fire. As I understand it, the tenant also received a call, as did the […]
Have we learned anything in claims from the Royal Commission?
The Royal Commission really brought out a few reoccurring themes. One was all about culture, a second about failure to act in good faith and third considering the customer experience. Linked to this are two issues that keeps popping up, and I have written on both before. The first is certainty of contract and the second is treating the insured fairly. Earlier this week I […]
More on the composite cladding issue
One of the biggest issues facing the construction and insurance industries of late has been the use of composite paneling. Of course linked to this is the number of fires involving extruded polystyrene “XPS” in cool rooms. I am anxious to learn as much as I can about the issues as is Steve Manning and we acknowledge those that are assisting us including AXA UK […]
1 Post – 7 Issues
My son read on one of my posts that his car, an Audi, had a recall. It was the second recall on this particular vehicle while his wife’s car, another Audi has had one. Doing the right thing he rang up and sort to have the matter addressed. The car was booked in this morning. Issue 1: motor vehicles are often the subject to recall […]
Methylamphetamine use drives more illegal Meth labs
Earlier this week, the Australian Criminal Intelligence Commission released the sixth report of the National Wastewater Drug Monitoring Program providing longer-term insights into drug consumption as the program concludes its second year. Using wastewater data between August 2017 to August 2018, it is estimated that more than 9.6 tonnes of methylamphetamine is consumed in Australia each year, as well as more than 4 tonnes of […]
Why should NSW Insureds foot the majority of the bill for improvements in emergency services?
It is disappointing to me that at a time when insurance premiums are rising, and will no doubt rise further with the various natural catastrophes occurring around Australia, that the NSW government are seeking to increase the Emergency Services Levy on those that are prudent enough to Insure. The whole collection method is already a nightmare. Let me explain why. The NSW Government (Treasury) sets […]
The risk that irresponsible drone users pose on the rest of us
Over the busy holiday period we saw that tens of thousands of people were inconvenienced and no doubt airlines and the airport lost significant sums of money (the cynic in me suggests that big business losing money is more important to government than an inconvenienced public) all due to some yet to be identified individuals flying a drone over or near the airport. It is […]
A quick summary of the outcomes from the ACCC – Northern Australia Insurance Inquiry – Interim report
Here is a quick overview of the latest report. Focus areas Focus area 1: Measures to further improve insurance affordability and availability Focus area 2: Detailed case studies on sub-regions in northern Australia Focus area 3: Examination of premium adjustments Focus area 4: Identify and investigate barriers to expansion (or re-entry) Focus area 5: Understanding non-insurance and how it may be addressed Recommendations […]
2 observations while travelling in North America
This morning watching the morning news over breakfast I saw the article about the chap who was towing a boat with a mobility scooter after his driver’s licence was cancelled. I knew about this a couple of weeks ago as it was the only news item about anything Australian that I heard about Australia during my trip to North America. It made you feel so […]
Time to recharge
I am off on extended leave today and I cannot recall a time in my career where I have never felt in need of a break more than today. There has just been so many disappointments of late where I have taken claims into very senior personnel where clearly the decision to deny is, in my opinion not fair, reasonable, nor sustainable and to avoid […]