It is disappointing to me that at a time when insurance premiums are rising, and will no doubt rise further with the various natural catastrophes occurring around Australia, that the NSW government are seeking to increase the Emergency Services Levy on those that are prudent enough to Insure. The whole collection method is already a nightmare. Let me explain why. The NSW Government (Treasury) sets […]
The risk that irresponsible drone users pose on the rest of us
Over the busy holiday period we saw that tens of thousands of people were inconvenienced and no doubt airlines and the airport lost significant sums of money (the cynic in me suggests that big business losing money is more important to government than an inconvenienced public) all due to some yet to be identified individuals flying a drone over or near the airport. It is […]
A quick summary of the outcomes from the ACCC – Northern Australia Insurance Inquiry – Interim report
Here is a quick overview of the latest report. Focus areas Focus area 1: Measures to further improve insurance affordability and availability Focus area 2: Detailed case studies on sub-regions in northern Australia Focus area 3: Examination of premium adjustments Focus area 4: Identify and investigate barriers to expansion (or re-entry) Focus area 5: Understanding non-insurance and how it may be addressed Recommendations […]
2 observations while travelling in North America
This morning watching the morning news over breakfast I saw the article about the chap who was towing a boat with a mobility scooter after his driver’s licence was cancelled. I knew about this a couple of weeks ago as it was the only news item about anything Australian that I heard about Australia during my trip to North America. It made you feel so […]
Time to recharge
I am off on extended leave today and I cannot recall a time in my career where I have never felt in need of a break more than today. There has just been so many disappointments of late where I have taken claims into very senior personnel where clearly the decision to deny is, in my opinion not fair, reasonable, nor sustainable and to avoid […]
Is travel insurance free with your credit card better than Corporate Travel Insurance?
Most insurance brokers and travel insurers would immediately say, of course not! Corporate Travel is the Rolls Royce of travel insurance. Well, free travel insurance with a credit card is better for one insurer when it comes to cancellation due to illness between the date of purchasing the tickets and the start of the travel. In this case, the Insured had been with the same […]
If you cannot trust the police who can you trust
I have written a lot of late about the loss of trust the public have in government, look at the farce of last week’s change of Prime Minister, big business, rip off trades people, solicitors involved in motor scams, etc. Of course, Insurance is wrapped up in this as well with the Royal Commission and some questionable actions by some in the industry. I do […]
Has the customer been forgotten and if so what is the ultimate cost
I start with a story outside insurance. As a claims person I have been taking photographs in a documentary format capturing the facts for nearly 40 years. While it is an important part of my professional life it has also developed into a hobby when I need to get my head out of some of the technical issues that I am literally bombarded with every […]
Follow up to yesterday’s rant
My rant certainly generated a lot of feedback in the form of phone calls, emails and comments on the various social media links to this blog. This morning I see that someone in NSW accused of lighting fires has again been allowed out on bail. Arson along with murder was once a capital crime showing the seriousness of the crime in the eyes of society. […]
Blog Question Comment: Police not assisting in advising vehicle owner’s details
In response to my post about making sure it is safe to exchange details with the third party in a motor vehicle accident, I received the following comment. Hi Allan, Further to your latest article regarding the car jacking and obtaining TP [third party] details through the Police. We have found that within South Australia this is a lot harder than what it must be […]