This week’s recalls include: Honda Australia Pty Ltd — Honda Accord Euro MY2003-2009, City MY2009, Civic MY2001-2005, CR-V MY2002-2006 and 2008-2009, and Jazz MY2003-2007 and 2009 Hallie & Moo – Dummy Clip/Chain Gippsland Jersey — Gippsland Jersey Full Cream Milk 2L and Gippsland Jersey Light Milk 2L Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz C Class MY2018-2019 and E Class MY2018 (extended recall) Mercedes-Benz Australia/Pacific Pty […]
Messages from Mansfield Awards
On Thursday night, the 3rd Annual Mansfield Awards for Claims Excellence were held in Sydney. It was great to see so many claims teams and senior management supporting their teams in attendance. While the night shone a beacon on those that truly embrace the important promise that quality insurance and claims service delivers it also highlighted a number of important issues. Gary Dransfield from Suncorp […]
The latest ratings updates are now on ClaimsComparison.com
Anyone who has ever had a claim realises how important the claims service of their insurer is at the moment of truth. This extends to any company or individual that is acting on behalf of the insurer during the claim process such as loss adjusters, investigators, panel builders, lawyers, engineers etc. At the end of the day, the Insured who often does not know who […]
And the winner is: Congratulations to the 2019 winners of the Mansfield Awards for Claims Excellence
I would like to add my personal congratulations to all the winners of this years Mansfield Awards. Before I do, I would like to explain a few things about the Awards process. There is no nomination process as such. There is no fee to enter, no requirement to attend the event let alone purchase tickets or tables. There is no critera outside looking at the […]
Product Recalls Australia – 24 July 2019
This week’s product recalls include: Next Retail Limited — Pink Dino Snuggle Pyjamas Three Pack Domayne Franchisees — Ubec Lamps The eComm Store Pty Ltd T/a Harvey Norman Online — Ubec Lamps Volkswagen Group Australia Pty Ltd — Volkswagen Polo A5 MY2010-2014 Aus Holdco Pty Ltd t/as BLA Distribution — 18-0871 Service Valve and 18-7044 Service Valve Kits for Johnson Evinrude Outboard Marine Engines Paul’s […]
Upcoming changes in star ratings ClaimsComparison.com
Over the past week, LMI’s in-house statistician and I have been going through the relevant data from the regulator and the recent survey. It has been a huge task over many long days. First of all, I want to thank all those that took the time to carry out the survey. We had nearly 3,000 respondents, many rating more than one claims experience. The updated […]
Why insurance will not meet the cost of removing and replacing non-conforming building materials
The vast majority of insurance policies that insure buildings and or the liability that may arise from owning or occupying one, contain a number of standard exclusions found across the entire market that specifically exclude claims arising from faulty workmanship, faulty materials and or faulty design. These policies include but are not limited to residential home, residential and commercial strata, contract works, industrial special risks […]
The story of the stolen “P” continues
Yesterday I posted an article covering the theft of a sign from our office building and the way that I was able to track down one of the 3 men involved in the theft, damage, etc. I have had several requests to keep the story going and hence this follow up. I was interviewed on 3AW and for those interested here is a link to […]
Product Recalls Australia – 17 July 2019
This week’s recalls include: Woolworths Group Limited — Inspire Xmas Glass Votive Candle BIG W — BIG W Decorative Christmas Candle Holder JAS Oceania Pty Ltd — Powercon Jump Starters Ozsale Pty Limited — Absorba Boys Navy Blue Robe and Bodysuits Hino Motor Sales Australia — Hino 300 Series Trucks MY2018 Melijoe — Checked 2-Piece Pyjama Set Petit Bateau Porsche AG — Porsche Cayenne (9PA […]
CCTV as a risk management tool – A case study
On Monday morning, 15th July, we arrived at work to find that part of our signage had been stolen off the front of our building. It was not only the loss of the sign that frustrated me but as so often happens the cost of repairing the damage, here the wiring to the led lights that back lit the sign would be more than the […]