Car thefts at high level

Car thefts at high level

Suncorp have reported a spike in car thefts during the summer months. On top of all the bush fire losses this is not good news for the public with the stress that this causes. It is not just stress for having lost the car itself but whatever was in the car and the cost of insurance moving forward. The research conducted by Suncorp showed that […]

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Merry Christmas & Happy New Year!

Merry Christmas & Happy New Year!

As the final post for the year, I would like to thank everyone for your continued readership, subscribing and participating in the blog. Whilst I am the author, it really is our industry voice and I am glad to be able to help everyone have a voice in important issues affecting us. Thank you again and I hope you all have a wonderful Christmas and […]

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Product Recalls Australia- 6 Nov 2019

Product Recalls Australia- 6 Nov 2019

This week’s product recalls include: Peak Care Equipment Pty Ltd — Ellipse Heavy Duty Bariatric Rollator Jaguar Land Rover — Jaguar F-Type 3.0 V6 S/C MY2019-2020 Polaris Sales Australia Pty Ltd — Polaris Ranger Diesel Side By Side MY2019 Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz GTS Class Vehicles MY2015-2016 Subaru (Aust) Pty Limited — Subaru Impreza MY2017-2019 and Subaru XV MY2018-2019 Hyundai Motor Company Australia […]

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Product Recalls Australia- 30 October 2019

Product Recalls Australia- 30 October 2019

This week’s product recalls include: FCA Australia Pty Ltd — Fiat Ducato Van MY2016-2019 Red Milawa Pty Ltd t/as Magic Mobility — Magic Mobility Power Wheelchair Honda Australia Pty Ltd — Honda Accord MY2002, 2005-2007 and Honda Civic MY2006-2011 Audi Australia Pty Ltd — Audi A6 (C8) and A7 (F2) MY2019 Daimler Truck and Bus Australia Pacific Pty Ltd — Freightliner Coronado and Argosy Trucks […]

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Not all Accidental Damage policies are as good as a traditional Fire and Perils Home Policy

Not all Accidental Damage policies are as good as a traditional Fire and Perils Home Policy

There was an article last week which suggested a French Bulldog was playing with a cigarette lighter, and consequently caused a major house fire. This is the first time I have heard of this as a cause. The article makes mention that the Insured’s policy is likely not going to cover them for the fire damage. Why? If the policy has an exclusion which states […]

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Under Declaring – You are now the insurer!

Under Declaring – You are now the insurer!

Yesterday I had one of those calls where you can feel the frustration and stress in the broker, where a long standing client is under attack by another broker who is simply selling on price and stripping away the years of hard work that the holding broker has put into the client. In this case, the attacking broker is advising the Insured to only declare […]

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Testing & Tagging – worth the effort?

Testing & Tagging – worth the effort?

As part of our risk management strategy and, in particular, as part of our occupational health and safety regime we carry out regular testing and tagging of all the electrical appliances and items in our offices. The regulations differ per state but in Victoria where I am based, the Victorian Occupational Health and Safety Act (2004) states that an employer has a legal obligation to ensure that […]

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The end of the P saga!

The end of the P saga!

I am pleased to report that following a somewhat long battle, the thief has paid the bill and had our P replaced. He was embarrassed and apologetic for the silly error and whilst it should have never happened, i’m glad it is behind us and he has learnt the lesson.

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Beware harsh exclusions that turn the policy into junk insurance

Beware harsh exclusions that turn the policy into junk insurance

Over the past few years more and more claims have been brought to my attention where the client cannot believe that their claim has been denied. The cases that I refer to are ones where the claim has been denied for faulty workmanship, faulty design or faulty products/materials and there is no write back provision for subsequent damage to the property from a peril not […]

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Messages from Mansfield Awards

Messages from Mansfield Awards

On Thursday night, the 3rd Annual Mansfield Awards for Claims Excellence were held in Sydney. It was great to see so many claims teams and senior management supporting their teams in attendance. While the night shone a beacon on those that truly embrace the important promise that quality insurance and claims service delivers it also highlighted a number of important issues. Gary Dransfield from Suncorp […]

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