Testing & Tagging – worth the effort?

Testing & Tagging – worth the effort?

As part of our risk management strategy and, in particular, as part of our occupational health and safety regime we carry out regular testing and tagging of all the electrical appliances and items in our offices. The regulations differ per state but in Victoria where I am based, the Victorian Occupational Health and Safety Act (2004) states that an employer has a legal obligation to ensure that […]

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The end of the P saga!

The end of the P saga!

I am pleased to report that following a somewhat long battle, the thief has paid the bill and had our P replaced. He was embarrassed and apologetic for the silly error and whilst it should have never happened, i’m glad it is behind us and he has learnt the lesson.

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Beware harsh exclusions that turn the policy into junk insurance

Beware harsh exclusions that turn the policy into junk insurance

Over the past few years more and more claims have been brought to my attention where the client cannot believe that their claim has been denied. The cases that I refer to are ones where the claim has been denied for faulty workmanship, faulty design or faulty products/materials and there is no write back provision for subsequent damage to the property from a peril not […]

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Messages from Mansfield Awards

Messages from Mansfield Awards

On Thursday night, the 3rd Annual Mansfield Awards for Claims Excellence were held in Sydney. It was great to see so many claims teams and senior management supporting their teams in attendance. While the night shone a beacon on those that truly embrace the important promise that quality insurance and claims service delivers it also highlighted a number of important issues. Gary Dransfield from Suncorp […]

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And the winner is: Congratulations to the 2019 winners of the Mansfield Awards for Claims Excellence

And the winner is: Congratulations to the 2019 winners of the Mansfield Awards for Claims Excellence

I would like to add my personal congratulations to all the winners of this years Mansfield Awards. Before I do, I would like to explain a few things about the Awards process. There is no nomination process as such. There is no fee to enter, no requirement to attend the event let alone purchase tickets or tables. There is no critera outside looking at the […]

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Why insurance will not meet the cost of removing and replacing non-conforming building materials

Why insurance will not meet the cost of removing and replacing non-conforming building materials

The vast majority of insurance policies that insure buildings and or the liability that may arise from owning or occupying one, contain a number of standard exclusions found across the entire market that specifically exclude claims arising from faulty workmanship, faulty materials and or faulty design. These policies include but are not limited to residential home, residential and commercial strata, contract works, industrial special risks […]

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The story of the stolen “P” continues

The story of the stolen “P” continues

Yesterday I posted an article covering the theft of a sign from our office building and the way that I was able to track down one of the 3 men involved in the theft, damage, etc. I have had several requests to keep the story going and hence this follow up. I was interviewed on 3AW and for those interested here is a link to […]

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Product Recalls Australia – 29 May 2019

Product Recalls Australia – 29 May 2019

This week’s product recalls includes: Sandoz Australia Pty Limited — Curam Duo 400/57 Powder for Oral Suspension Audi Australia Pty Ltd — Audi A6 (4GL) & A7 (4G) MY2014-MY2016 Roza’s Gourmet Pty Ltd — Roza’s Gourmet Miso and Edamame Dip 160g Volvo Group Australia — Volvo Trucks – FM11, FE8, FEE7 – MY2018 Volvo Group Australia — Volvo Trucks – FH13, FH16, FM13, FM11, FMX11 […]

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1 Post – 7 Issues

1 Post – 7 Issues

My son read on one of my posts that his car, an Audi, had a recall. It was the second recall on this particular vehicle while his wife’s car, another Audi has had one. Doing the right thing he rang up and sort to have the matter addressed. The car was booked in this morning. Issue 1: motor vehicles are often the subject to recall […]

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Please take the Federal Government’s advice on solar panels

Please take the Federal Government’s advice on solar panels

You will have heard on the news the spat between the Federal and State Governments on the issue of faulty solar panel installations. To me it is the insulation bat scandal all over again with a number of dodgy individuals out to make a quick buck. In my own case I rang the association and sought their advice on who was long term and respectable. […]

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