Due to the number of fatal and or serious fires involving e-scooters, we at LMI have been doing a lot of research around the risk posed by lithium batteries with the aim of producing a comprehensive course to help the industry and the public understand this risk. On a personal note, other than phones and tablets, I do not allow any charging of lithium batteries […]
ASIC Launches Financial Complaints Data Dashboard.
ASIC did a media release today which announces the launch of a financial complaints data dashboard. The media release reads: Australians now have unprecedented access to consumer complaints data following the launch of ASIC’s new interactive dashboard. The Internal Dispute Resolution (IDR) data dashboard enables users to compare the complaints reported by individual financial firms for the first time, including their handling of complaints associated with specific […]
A costly oversight – make sure your insurance is current
I received one of those calls yesterday at around 4.50pm that make you ill in the stomach. Obviously 100 times worse for the owner of the home. What occurred a stolen car was driven into the home before the thief, who lost control of the car, ran off on foot before anyone could stop him. The only good news was that the husband who is […]
Insurers at their best at a shocking time
General Insurance is often demonised even before it has a chance to mess up after a natural disaster. Over the years, I have seen many heartwarming cases where insurers have gone out of their way to help customers and their communities in their hour of need. It was for this reason that I worked to help create the Mansfield Awards for Claims Excellence coming up […]
Glad to see that the Federal Government is cracking down on Subscription Traps.
I read an article by McCullough Robertson explaining that Treasury have released draft legislation on 9th February 2026, proposing amendments to the Australian Consumer Law which introduce a new general prohibition on unfair trading practices and specific obligations to address unfair subscription practices, requiring businesses to simplify cancellation processes and provide timely notices of renewal, among others. The article explained that consultation closed on 23 […]
Great to see the government is cracking down on dodgy claims operators
I read with interest in InsuranceNEWS.com.au that the government is cracking down on dodgy claims operators, with the article singling out credit hire and accident management companies. I have posted about their practices in the past for years now and have helped quite a few people who have been targeted by such firms including one of our staff here at LMI Group. Hopefully this is […]
Update on Adass Synagogue Fire Bombing
Readers will recall the news footage of the attack on the Adass Synagogue in Melbourne. The facility provided much more than a place of worship to the local community and was in fact the heart of the local area. To maintain as many services as possible for the congregation, a short-term temporary marque was erected at a near-by school while a longer-term site was sourced. […]
Is terrorism covered under an Australian home and contents policy?
Last week I posted an article in regard to terrorism coverage under commercial property, and/or business interruption policies. I also touched on commercial liability coverage. At the request of quite a few readers, I now turn my attention to home and contents. In a day or two I will address Strata and after than residential landlord policies, and finally private motor. This timeline may be […]
Lithium Batteries a risk management issue.
I read this morning that the NSW Fire and Rescue have today reported that there have been 45 fires directly related to lithium batteries since the beginning of the 2024 year. Sadly also two people have lost their lives in the fires and possibly a third yet to be confirmed. The reality is that Lithium batteries are in many items today and we need to […]
Reflecting on the first 25 Years of LMI Group
Today marks LMI Group’s quarter century of service to the insurance industry and wider communities. What better way to reflect on all that our dedicated team have accomplished but list 50 highlights from our first 25 years that you may not know (or have forgotten) the Group. As an aside, I tried to narrow this down to 25 for 25 but I was over this […]