When to appoint a claims preparer? The earlier the better

When to appoint a claims preparer? The earlier the better

After handling claims as a claims preparer now for over 20 years full time one bit of advice above all others stands out. That is that the earlier a competent expert is appointed to assist the Insured mitigate their loss and quantify and present their claim, the better. So often, we are only engaged many months after the event, often when the Indemnity Period has […]

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I just want to say thanks

I just want to say thanks

This week I attended the Steadfast Conference and I was overwhelmed by the number of people who came up and gave encouragement and positive feedback on this blog. I think the most telling thing to me has been the number of people who mentioned they have gone out and purchased a fire extinguisher following my post on the fire in my own home. The list […]

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More on engineers’ fees

More on engineers’ fees

Earlier this week I posted an article explaining the coverage afforded by the additional benefit found in most quality property insurance policies, both home and commercial, for architects, engineers, clerk’s of works etc. This morning I received this note from one of the LMI team in New Zealand. I have read your article on professional fees with interest as I had a similar argument with […]

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Architects, Surveyors’ & Similar Fees – what cover is being provided to an Insured?

Architects, Surveyors’ & Similar Fees – what cover is being provided to an Insured?

This question has been put to me by several of the LMI team who are being advised by loss adjusters that these fees are only in respect of the reinstatement. So, this then leads to the question of when does reinstatement commence and what does it include? Claims where this debate seems to be reoccurring is under the Industrial Special Risks (“ISR”) policy. The answer […]

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Bonded Stores / Warehouses

Bonded Stores / Warehouses

A bonded store, or bonded warehouse, is a building or other security area in which goods that are subject to a duty or levy, such as an import duty, excise tax or the like, can be stored, manipulated, manufactured or assembled without the payment of a duty. Depending on the jurisdiction, it may be managed by the state or by private enterprise. When it comes […]

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Composite Cladding – An update

Composite Cladding – An update

Today the Victorian Building Authority was informed that CertMark International (“CMI”), a product certification body under the CodeMark Scheme, has withdrawn nine certificates for cladding systems, including aluminium composite panels (ACP) and expanded polystyrene (EPS). The nine withdrawn certificates are: CM40029 Ozone Panel Building Systems CM40066 Alpolic A2 CM40067 Alpolic FR CM40076 Ultrabond FR CM40079 Vitrabond FR CM40082 Dulux Exsulite TM Kooltherm Façade System CM40093 […]

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Even before we get a chance to stuff up, we are being criticised by the media and politicians. Let’s get real.

Even before we get a chance to stuff up, we are being criticised by the media and politicians. Let’s get real.

I thought, with the long overdue departure of Karl Stefanovic, who so unfairly attacked the industry after the Brisbane floods that I stopped watching the Today Show, that we would be getting more balanced reporting by the media. However, no doubt picking up on the Deputy Premier’s call for banks and insurers to “lift their socks” and show compassion to North Queenslanders’ affected by the […]

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Recycling Industry in a positive light

Recycling Industry in a positive light

Yesterday I posted the disappointingly long list of fires in the recycling industry. I thought it only fair to highlight some of the great things that are being done with recycled products to reinforce why I do not want to see this important industry disappear from Australia. Already we are seeing roads being sealed with modified asphalt mixed with recycled plastic and glass. The recycling […]

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Lessons learned by a fire in my home Christmas 2018

Lessons learned by a fire in my home Christmas 2018

A Christmas to remember. After helping people through home and business fires for nearly 48 years, ‘it did happen to me’, at around 10:30pm Christmas night. After only about 1 1/2 hours sleep that night I posted a quick note on Facebook with a few photos. The response I received was a complete surprise. There were a few common themes. The first which was only […]

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Travel Insurance – A discussion brokers need to have with their clients

Travel Insurance – A discussion brokers need to have with their clients

I have been concerned for some time at what appears to be an increasing number of travel claims that have come to me where there was no cover in place, or the cover did not operate as it should. To assist brokers, LMI included Corporate Travel as one of the areas of risk to consider in the RiskCoach and ContinuityCoach products, while we added Corporate […]

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