Bouquets where they are due

From time to time I do vent my frustration at some of the claims handling that goes on and the unfair treatment that people can receive. This includes the concern I feel for insurer’s and loss adjusters that adopt the delay, deny, defend approach to a major claim. It’s not all bad news and many claims across the country are handled fairly and promptly. Two […]

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How to deal with an Insurance Claim after a house fire – Guest Blog Article Albert Krav

A gentleman named Albert contacted me with an article he wrote on how to manage yourself and your claim when you have a loss. I share it here for you all.   How to Deal with Insurance Adjusters After a House Fire Suffering through a house fire can be a traumatic and trying experience. It may result in the loss of prized family possessions, furniture, […]

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Why Are Homeowners Less Satisfied with Claims Service?

Minutes after I posted today’s blog, I read this article which mirrors my own belief that the current state of the soft market is generating the harder attitude to claims.   Why Are Homeowners Less Satisfied with Claims Service? BY JORDAN REABOLD For the first time since the study launched in 2011, customer satisfaction has declined among homeowners who filed a property claim, according to […]

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Further Commentary on the CommInsure debacle.

Since posting my article yesterday (here) I’ve received many emails, texts and phone calls on the subject. An example of one of these is set out below. “Hi Allan  I’m not sure if you’ve seen this article today, but it makes we very angry how the writer simply blankets every insurer as a mug that takes premiums and doesn’t pay claims when they’re valid.  I […]

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Lessons learnt from CommInsure

Monday evening was the first night that I had watched Australian news for over 6 weeks, and as I turned on the television the whole sorry saga of the CommInsure debacle unfolded. I felt sick in my stomach when I heard the circumstances as outlined in the program and most disturbing was the allegation made by the doctor that he had been pressured to change […]

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What constitutes professional advice and or professional service?

Lior Maisner of LMI Legal kindly provided me with this synopsis of a recent court case addressing this topic. Lior writes: Liability policies, other than professional indemnity policies, frequently contain exclusions for liability arising from “professional advice or service”. The reasoning is that liability for professional services is, more usually, expressly insured under a professional indemnity policy. Over the years, conflicting decisions have been handed […]

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Understanding customer goods cover under a first party policy.

I received a phone call asking me to explain why anyone would insure customer’s goods under a fire or ISR policy and not simply rely on the public liability section of a business pack or a standalone liability policy. When one party, say an insured, is holding for some reason the property of another. This could be goods sold but not delivered, goods on consignment, […]

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