If you only insure Item 4 will the Policy respond to cover afforded under the MEMORANDA TO SECTION 2 i.e Public utilities extension Premises in the vicinity (prevention of access) And also to other Endorsements i.e. Wide Area Damage (General Area) Damage I am asking this this question as I have been advised that these extensions cover “loss as Insured by the Policy” and if […]
Please have your say on claims
The first quarter 2015 Claims Comparison.com survey is now underway. It is your chance to rate the service of the insurers you have dealt with and acknowledge great service or to express your suggestions for improvement. The industry does value your honest input which is helping drive improvement in the most important area of all in insurance: claims. To have your say, please go to […]
LMI Claims Service Survey Results
As part of LMI’s drive for constant improvement, we surveyed a large cross section of our claims services customers and the brokers that the team dealt with. It was a short survey with only 5 questions covering the initial engagement process, communication, advice, speed of service, pro-activity and technical knowledge. We had a 30+% response rate which in today’s busy world is quite high and I […]
One of those OMG moments
LMI has been a dynamic organisation from its inception and the past 12 months has seen the organisation jump to a whole new level. When you live it day to day you often do not realise it but yesterday was one of those OMG moments. Over the past 2 days the claims division of LMI and the leadership team from eServices in Australia and New […]
Insurance News Article Featuring The LMI Drone
LMI’s new unmanned aerial vehicle (“UAV”) featured in the latest edition of InsuranceNEWS [the magazine]. Please click on the link below to access the article: S28C-6e15030612400
What is building for Strata in New South Wales
I had a question regarding what forms part of the building under a body corporate policy following the denial of a claim by an insurer on floor tiles that the Insured has replaced. Another tenant in the same building contacted me as he was about to change over his as well. The problem was the strata insurance policy, as it reads, only covers the original […]
A warning to double check for any endorsements placed on the policy when it is issued
Having been in the industry for over 4 decades I have seen a marked change in the way that policies are drafted and the way that insurers are offering protection to their insureds. Once, I almost feel I should be writing, “once upon a time” as it seems like a fairy tale, but I assure you it was true, underwriters had a social conscience and […]
There are risks in tall residential living but good design including safe fire exits is the key
I am not sure if it was on the news but one of my colleagues from LMI in Dubai advised that thousands of people had to be evacuated and thankfully were moved to safety from one of the world’s tallest residential buildings after a fire raged through at least 15 of its 79 floors. Most residents of the 1,105ft Marina Torch building in Dubai were asleep when […]
The Latest News Beat is now available
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Large gum trees and residential housing do not mix
The tragic death of a toddler in the Victorian Dandenong ranges reaffirms a very strong view I have that large trees, particularly some types of gum trees and houses do not mix. The biggest frustration for me is that so many councils. the latest that I have been attempting to assist home owners have been in Frankston and Stonnington in Victoria, simply refuse to allow their removal. […]