When is it time to stop pretending to care about customers and actually start?

I reported on two claims recently which were completely and utterly off the rails. The first being a home where this would be the 4th Christmas the Insured would be out of their home despite having their insurers top of the range product. It was a bush fire situation and there was no suspicion of arson, it was just a case of the panel beater […]

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When does the Indemnity Period end?

At LMI Group, we have an issue which comes across, almost in waves, in regards to a number of claims which needs to be addressed before the next flavour of the month adjustment to reduce an Insured’s claim. The one we have just overcome is where the adjuster has made a “notion” adjustment, without explaining the basis for it. Now, we have come across on […]

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Are we just giving lip service to the customer experience?

I attended an insurance breakfast last week and heard a number of people talk about the customer experience. I thought I would share just two claims that have crossed my desk. Yesterday, one of the LMI team attempted to report a landlord claim on behalf of a family who have lost a loved one. He thought he was speaking with the insurer but it appears that […]

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Product Recalls Australia – 14th December 2017

This week’s product recalls includes the following: IPD Group Limited — Salzer DC Enclosed Isolators Read more Daimler Truck & Bus Australia Pacific Pty Ltd — Mercedes-Benz Atego 970 Truck Read more Warburn Estate — Bottled Wine Read more FCA Australia Pty Ltd — 2012-2013 (KK) Jeep Cherokee Read more Toyota Motor Corporation Australia — Corolla ZZE122 & Avensis Verso ACM20 Read more Toyota Motor […]

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SCAM WARNING

I recently received an email warning about a new credit card scam. Read below so you don’t get stung.   The following is a recounting of the incident from the victim: Wednesday a week ago, I had a phone call from someone saying that he was from some outfit called: “Express Couriers,”(The name could be any courier company) He asked if I was going to […]

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Having the right values

I was honoured to be invited to a retirement function for Bruce Mather, who I’ve worked with since the start of LMI Group. Bruce has had an impressive career with nearly 50 years within the insurance industry and all but 5 of them as an insurance broker. I was most impressed with his speech in which he always appreciated how much risk his business clients […]

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Product Recalls Australia – 5 December 2017

This week’s product recalls includes the following: Nissan Motor Co (Australia) Pty Ltd — Nissan D23 Navara & R52 Pathfinder Series 1 Models Read more Husqvarna Australia Pty Limited — Selected 2015-2017 TS 242 and TS 246 Lawn Tractors Read more Toys “R” Us — Totally Me Clay Studio Read more Nissan Motor Co (Australia) Pty Ltd — Infiniti V37 Q50/Q60 Read more LEADER Systems […]

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