Last night was the 10th Mansfield Awards for Claims Excellence held at the Establishment Ballroom in Sydney. The not for profit event in support of the Amal Mulia Orphanage for children with special needs was sponsored by Envest, Johns Lyng Group, Munich RE, Ignite Fire Investigations and LMI Group. The night was dedicated to two exceptional professionals that sadly left us this year, Tim Wedlock […]
The risk of being uninsured – a case study
Recently I was at a conference and at the final dinner was sitting next to a young lady who relayed an event in her life where she paid a huge price for thinking she could save some money by not insuring her car while she was enjoying a overseas holiday. Her logic was the car would be parked off the street in her family’s driveway […]
A case of loyalty being rewarded by an insurer with compassion.
Last week I posted the story of an insured who had inadvertently allowed their insurance to lapse last October. They only found out that this was the case when they attempted to lodge a claim when a stolen car drove into the front of their home. The Insured’s sister contacted the insurance to arrange for insurance to be reinstated on the house, so it was […]
A costly oversight – make sure your insurance is current
I received one of those calls yesterday at around 4.50pm that make you ill in the stomach. Obviously 100 times worse for the owner of the home. What occurred a stolen car was driven into the home before the thief, who lost control of the car, ran off on foot before anyone could stop him. The only good news was that the husband who is […]
Smoke alarms in the home – the regulatory requirements are inadequate
In view of the engagement with our community, following our analysis of the Swiss nightclub fire, Terry Jackson and I explore how we believe the current regulatory requirements in some jurisdictions are inadequate to protect the life of the occupiers. I hope that most people, and certainly those of us in the general insurance industry are aware of the legal requirement to have smoke alarms […]
Live safely in public places, do not be a follower take the lead – lessons from the Switzerland fire.
The underlying message of this important post is to never assume you are safe in crowded places, Always, know, in advance, at least one alternative emergency exit door and / or pathway to safety and take/lead others. The horrific fire in Switzerland at the “Le Constellation” nightclub where 41 young people lost their lives, some while filming the fire and the equally tragic shootings in […]
Great to see the government is cracking down on dodgy claims operators
I read with interest in InsuranceNEWS.com.au that the government is cracking down on dodgy claims operators, with the article singling out credit hire and accident management companies. I have posted about their practices in the past for years now and have helped quite a few people who have been targeted by such firms including one of our staff here at LMI Group. Hopefully this is […]
LMI turns 27 today
In a fast-paced world, it’s vital to pause and celebrate the milestones that define us. Today, LMI Group marks its 27th anniversary, tracing our journey back to February 25, 1999. My deepest thanks go to the entire LMI team. Your dedication to supporting our clients and your tireless work in building the trusted brand we are today have made this achievement possible. I also thank […]
Anti burst flexi hoses
With burst flexi hoses being such an issue, particularly in strata and home situations, Steve Manning and I have been researching ways to reduce the risk of damage. We have tested a number of shut of valves but over the weekend while in at Trade Link Plumbing Supplies I struck up a conversation with the store manager and she introduced me to a new range […]
Novemebr 2025 – PCI PolicyComparison Report
The PolicyComparison team have been busy this month, continuing to demonstrate their dedication to maintaining policy accuracy and alignment with the latest standards. Take a look at what’s new below! Quick overview NEW INSURER / POLICY WORDINGS POLICY COMPARISON TEAM HAVE FOUND THE FOLLOWING RECENT CHANGES Caravan/TrailerAlteration to Related Benefits – Youi Pty LtdAlteration to various Basis of Settlement – Youi Pty LtdAlteration to various Exclusions – Youi Pty […]