When to appoint a claims preparer? The earlier the better

When to appoint a claims preparer? The earlier the better

After handling claims as a claims preparer now for over 20 years full time one bit of advice above all others stands out. That is that the earlier a competent expert is appointed to assist the Insured mitigate their loss and quantify and present their claim, the better. So often, we are only engaged many months after the event, often when the Indemnity Period has […]

Read Me

Claims Comparison – Have your say!

Claims Comparison – Have your say!

It is that time of year again where we seek your feedback on the service of Claims Departments across the various insurers and underwriting agencies in the Australian Market. Having just racked up my 48th year in claims, it still comes through loud and clear that at the time of a claim, no one remembers the price. Everyone wants the Rolls Royce cover and service. […]

Read Me

Are all the hot works exclusions fair?

Are all the hot works exclusions fair?

I had a call today from a man who was building his dream home, a two storey building that was near completion. He arranged insurance on property under an annual contract works policy as he was a residential builder by profession. As part of the construction, he engaged a specialist welder to carry out some welding works. The exact circumstances are unclear but the welder […]

Read Me

Have we learned anything in claims from the Royal Commission?

Have we learned anything in claims from the Royal Commission?

The Royal Commission really brought out a few reoccurring themes. One was all about culture, a second about failure to act in good faith and third considering the customer experience. Linked to this are two issues that keeps popping up, and I have written on both before. The first is certainty of contract and the second is treating the insured fairly. Earlier this week I […]

Read Me

More on engineers’ fees

More on engineers’ fees

Earlier this week I posted an article explaining the coverage afforded by the additional benefit found in most quality property insurance policies, both home and commercial, for architects, engineers, clerk’s of works etc. This morning I received this note from one of the LMI team in New Zealand. I have read your article on professional fees with interest as I had a similar argument with […]

Read Me

Sharing the knowledge – 2018 Vero Commercial Fire Data Base

Sharing the knowledge – 2018 Vero Commercial Fire Data Base

One of the basic philosophies of LMI Group is to share the knowledge we gain from the many claims we are involved in for the benefit of the insurance industry, business and the wider communities. Of course, there are others within the insurance industry that share this approach and we praise them for their efforts. Adam Matteson from Vero shared with me the Commercial Fire […]

Read Me

1 Post – 7 Issues

1 Post – 7 Issues

My son read on one of my posts that his car, an Audi, had a recall. It was the second recall on this particular vehicle while his wife’s car, another Audi has had one. Doing the right thing he rang up and sort to have the matter addressed. The car was booked in this morning. Issue 1: motor vehicles are often the subject to recall […]

Read Me

LMI’s 20 years of service – what has it meant to you?

LMI’s 20 years of service – what has it meant to you?

This coming Monday, we celebrate 20 years of service to the insurance and wider communities. I would ask that if you have or are using one of our services, have benefited from one of our innovations that you share you your thoughts, experience etc as to what this has meant for you. While I will share any good news with the team as we gather […]

Read Me

Not only high rises clad in combustible cladding

Not only high rises clad in combustible cladding

For quite sometime I have been raising concerns at the use of extruded polystyrene paneling in homes and low rise residential units and flats. As an example here is a post from 2013. I therefore read with interest an article from ABC news stating that there are hundreds of Australian homes covered in combustible cladding. My guess? The true number is in the thousands. The […]

Read Me

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

Every day I spend an inordinate amount of time addressing claims that are off the rails. Here are just two emails that I received today. Neither seeking my help but just wanting someone to share their frustration on. I appreciate that you cannot turn an oil tanker around quickly, but if we are going to really consider the Insured’s customer experience we have to start […]

Read Me