What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

Every day I spend an inordinate amount of time addressing claims that are off the rails. Here are just two emails that I received today. Neither seeking my help but just wanting someone to share their frustration on. I appreciate that you cannot turn a oil tanker around quickly, but if we are going to really consider the Insured’s customer experience we have to start […]

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Corollary to the earlier post on denied claim

Corollary to the earlier post on denied claim

Further to my post earlier this week about the Corporate Travel insurance claim that was not honoured, I learned from the broker following my post that he has cancelled all the policies he had with that travel insurer including a scheme for a professional body. As the claim was in fact insured by two policies, the amount that this insurer would have had to contribute […]

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The grim list of fires in recyling

The grim list of fires in recyling

A long standing friend and supporter of this blog, Adam Matteson of Vero has compiled a list of the fires that have involved the Recycling Industry in 2018. We at LMI have been commissioned to assist Insured’s on a number of these fires, have conducted many risk management audits and I have addressed the Victorian Waste Management Association – but even with all this first […]

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Revisiting one claim in the light of the Royal Commission

Revisiting one claim in the light of the Royal Commission

Back in September I wrote explaining how I felt that an insured had been let down by his Corporate Travel insurer despite our best efforts. At the end of this post I have a link to the circumstances. When I read through the Royal Commission findings I noted Recommendation 4.7 – ‘Application of unfair contract terms provisions to insurance contracts’ in particular. This addresses a […]

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Doing the right thing

Doing the right thing

Over the past 12 months, we have seen the Royal Commission looking at both Banking and the Insurance Industries and identifying behaviour which confirms societies view of the Finance sector in that insurance is a vital part. Of course, it is not just the insurance and finance sector which has been pulled into disrepute lately, with the hospital systems, particularly in Queensland, the construction industry […]

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A quick summary of the outcomes from the ACCC – Northern Australia Insurance Inquiry – Interim report

A quick summary of the outcomes from the ACCC – Northern Australia Insurance Inquiry – Interim report

Here is a quick overview of the latest report.   Focus areas Focus area 1: Measures to further improve insurance affordability and availability Focus area 2: Detailed case studies on sub-regions in northern Australia Focus area 3: Examination of premium adjustments Focus area 4: Identify and investigate barriers to expansion (or re-entry) Focus area 5: Understanding non-insurance and how it may be addressed   Recommendations […]

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Great feedback on policy drafting

Great feedback on policy drafting

We at LMI are commissioned to undertake a great many policy drafting assignments with more and more each year. With our background in claims we strive to draft wordings that are clear, precise and provide the level of protection set by the underwriter. This is extremely important when it comes to marketing the product and even more so at the time of a claim.  Further […]

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Congratulations to the 2018 Northern Territory Insurance Conference Winners

Congratulations to the 2018 Northern Territory Insurance Conference Winners

Although this was the first since the inception of the conference that I was unable to attend. I am pleased to see that the 2018 Northern Territory Insurance Conference went off well! Congratulations to the 2018 Winners of their annual awards, who were: Senior Broker Professional of the Year Award – Andrew McCormack from Gallagher Customer Service Professional of the Year – Karlie Clausen from […]

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Time to recharge

Time to recharge

I am off on extended leave today and I cannot recall a time in my career where I have never felt in need of a break more than today. There has just been so many disappointments of late where I have taken claims into very senior personnel where clearly the decision to deny is, in my opinion not fair, reasonable, nor sustainable and to avoid […]

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2018 NORTHERN TERRITORY INSURANCE CONFERENCE AWARDS

2018 NORTHERN TERRITORY INSURANCE CONFERENCE AWARDS

Voting has now opened for the finalists of the 2018 Northern Territory Insurance Awards, cast your vote here. I support the Territory Insurance Conference each year for both its education and recognition of the excellence in the insurance industry. Good luck to all nominees.

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