LMI’s come of age

LMI’s come of age

Today LMI turns 21, having started operations on the 25th February 1999. Last year, we were offering twenty services with strong demand in every part of the business including: Claims Preparation Loss Adjusting Internal Dispute Resolution and claim file audits Insurance Legal Services Forensic Accounting Risk and Business Continuity Management Risk Surveying Business Interruption sum insured / coverage reviews Education, training and publications on insurance […]

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Coronavirus trickle down effect on insureds and the economy

Coronavirus trickle down effect on insureds and the economy

We are already seeing a number of businesses being impacted by the outbreak of the Coronavirus (2019-nCoV) and the travel bans being put in place. It is a very busy time for the tertiary education industry and now we are finding that a large portion of students are unable to enter the country before the new school year. Had the students been here then the […]

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Some positive feedback about the team

Some positive feedback about the team

Yesterday I spoke of some of the frustration that I feel at present, which has not been helped by things such as the unfair spray by AFCA against all claims management companies, when like in any profession there are good and bad. It has been demoralising when the team and I have been working so hard and putting in heaps of extra hours as have […]

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Is our approach to claims mitigating costs and improving the customer experience?

Is our approach to claims mitigating costs and improving the customer experience?

I have never had so many discussions, with so many residents in my suburb like over the past week or so. As soon as it started going around that I was in insurance and insurance claims, the questions and complaints on service have been growing. Here are just some of the issues: with the homes, some customers have had up to nine different people come […]

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The level of uninsured and under insurance is of increasing concern

The level of uninsured and under insurance is of increasing concern

2020 has certainly had a start many people will not forget in a hurry. While looking after bush fire claims, my own home and every other house in our street was smashed by hail. Both my children live in the same street and so we are all in the same boat. We also had 2 cars damaged; one a write off. What is of increasing […]

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An insurance provider should know better – Never throw water on to a stove top fire.

An insurance provider should know better – Never throw water on to a stove top fire.

Over the years, I have seen a number of ads where an insurer has got it wrong. Most common is when they play out a loss scenario and when I see it, I immediately know their policy has an exclusion for the event. This latest one though takes the cake for, in my opinion, getting it horribly wrong. The ad shows a woman trying to […]

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Emergency Services Levy – the added cost to insurance

Emergency Services Levy – the added cost to insurance

A few weeks ago when I was watching the disturbing photographs of the bush fires in Queensland and New South Wales they showed footage of the Premier of New South Wales meeting with volunteer fire fighters. I wanted to post something at the time, but did not feel it appropriate when people’s lives and homes were at risk, but the thought crossed my mind. How […]

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Under Declaring – You are now the insurer!

Under Declaring – You are now the insurer!

Yesterday I had one of those calls where you can feel the frustration and stress in the broker, where a long standing client is under attack by another broker who is simply selling on price and stripping away the years of hard work that the holding broker has put into the client. In this case, the attacking broker is advising the Insured to only declare […]

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Beware harsh exclusions that turn the policy into junk insurance

Beware harsh exclusions that turn the policy into junk insurance

Over the past few years more and more claims have been brought to my attention where the client cannot believe that their claim has been denied. The cases that I refer to are ones where the claim has been denied for faulty workmanship, faulty design or faulty products/materials and there is no write back provision for subsequent damage to the property from a peril not […]

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When to appoint a claims preparer? The earlier the better

When to appoint a claims preparer? The earlier the better

After handling claims as a claims preparer now for over 20 years full time one bit of advice above all others stands out. That is that the earlier a competent expert is appointed to assist the Insured mitigate their loss and quantify and present their claim, the better. So often, we are only engaged many months after the event, often when the Indemnity Period has […]

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