Every day I spend an inordinate amount of time addressing claims that are off the rails. Here are just two emails that I received today. Neither seeking my help but just wanting someone to share their frustration on. I appreciate that you cannot turn a oil tanker around quickly, but if we are going to really consider the Insured’s customer experience we have to start […]
Over the past 12 months, we have seen the Royal Commission looking at both Banking and the Insurance Industries and identifying behaviour which confirms societies view of the Finance sector in that insurance is a vital part. Of course, it is not just the insurance and finance sector which has been pulled into disrepute lately, with the hospital systems, particularly in Queensland, the construction industry […]
Here is a quick overview of the latest report. Focus areas Focus area 1: Measures to further improve insurance affordability and availability Focus area 2: Detailed case studies on sub-regions in northern Australia Focus area 3: Examination of premium adjustments Focus area 4: Identify and investigate barriers to expansion (or re-entry) Focus area 5: Understanding non-insurance and how it may be addressed Recommendations […]
Although this was the first since the inception of the conference that I was unable to attend. I am pleased to see that the 2018 Northern Territory Insurance Conference went off well! Congratulations to the 2018 Winners of their annual awards, who were: Senior Broker Professional of the Year Award – Andrew McCormack from Gallagher Customer Service Professional of the Year – Karlie Clausen from […]
Voting has now opened for the finalists of the 2018 Northern Territory Insurance Awards, cast your vote here. I support the Territory Insurance Conference each year for both its education and recognition of the excellence in the insurance industry. Good luck to all nominees.