Last night was the 10th Mansfield Awards for Claims Excellence held at the Establishment Ballroom in Sydney. The not for profit event in support of the Amal Mulia Orphanage for children with special needs was sponsored by Envest, Johns Lyng Group, Munich RE, Ignite Fire Investigations and LMI Group. The night was dedicated to two exceptional professionals that sadly left us this year, Tim Wedlock […]
Remembering Tim Wedlock
I am sure it was a massive shock to everyone who knew Tim on hearing of his tragic death in Nashville having been hit by a car while he was legally crossing a very busy pedestrian crossing on the corner of 4th and Broadway. Three other pedestrians are injured some critically. Many of us had the opportunity to work with Tim on projects and the […]
Journal Article Examines Impact of Residential Fire Sprinklers on E-Scooter Fires Caused by Thermal Runaway of Lithium-Ion Batteries
Due to the number of fatal and or serious fires involving e-scooters, we at LMI have been doing a lot of research around the risk posed by lithium batteries with the aim of producing a comprehensive course to help the industry and the public understand this risk. On a personal note, other than phones and tablets, I do not allow any charging of lithium batteries […]
ASIC Launches Financial Complaints Data Dashboard.
ASIC did a media release today which announces the launch of a financial complaints data dashboard. The media release reads: Australians now have unprecedented access to consumer complaints data following the launch of ASIC’s new interactive dashboard. The Internal Dispute Resolution (IDR) data dashboard enables users to compare the complaints reported by individual financial firms for the first time, including their handling of complaints associated with specific […]
A case of loyalty being rewarded by an insurer with compassion.
Last week I posted the story of an insured who had inadvertently allowed their insurance to lapse last October. They only found out that this was the case when they attempted to lodge a claim when a stolen car drove into the front of their home. The Insured’s sister contacted the insurance to arrange for insurance to be reinstated on the house, so it was […]
Smoke alarms in the home – the regulatory requirements are inadequate
In view of the engagement with our community, following our analysis of the Swiss nightclub fire, Terry Jackson and I explore how we believe the current regulatory requirements in some jurisdictions are inadequate to protect the life of the occupiers. I hope that most people, and certainly those of us in the general insurance industry are aware of the legal requirement to have smoke alarms […]
Question on Co-Insurance after a total loss
I received the following question from a broker earlier this week. It is a question that I am asked from time to time so I thought I would share my answer with you. Hello Allan, Hope this message finds you well. A quick question if you don’t mind, please. Under an industry ISR Mark IV wording, would the co-insurance/average clause apply in the event of […]
Insurers at their best at a shocking time
General Insurance is often demonised even before it has a chance to mess up after a natural disaster. Over the years, I have seen many heartwarming cases where insurers have gone out of their way to help customers and their communities in their hour of need. It was for this reason that I worked to help create the Mansfield Awards for Claims Excellence coming up […]
Great to see the government is cracking down on dodgy claims operators
I read with interest in InsuranceNEWS.com.au that the government is cracking down on dodgy claims operators, with the article singling out credit hire and accident management companies. I have posted about their practices in the past for years now and have helped quite a few people who have been targeted by such firms including one of our staff here at LMI Group. Hopefully this is […]
LMI turns 27 today
In a fast-paced world, it’s vital to pause and celebrate the milestones that define us. Today, LMI Group marks its 27th anniversary, tracing our journey back to February 25, 1999. My deepest thanks go to the entire LMI team. Your dedication to supporting our clients and your tireless work in building the trusted brand we are today have made this achievement possible. I also thank […]