Time to recharge

Time to recharge

I am off on extended leave today and I cannot recall a time in my career where I have never felt in need of a break more than today. There has just been so many disappointments of late where I have taken claims into very senior personnel where clearly the decision to deny is, in my opinion not fair, reasonable, nor sustainable and to avoid […]

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2018 NORTHERN TERRITORY INSURANCE CONFERENCE AWARDS

2018 NORTHERN TERRITORY INSURANCE CONFERENCE AWARDS

Voting has now opened for the finalists of the 2018 Northern Territory Insurance Awards, cast your vote here. I support the Territory Insurance Conference each year for both its education and recognition of the excellence in the insurance industry. Good luck to all nominees.

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The good and bad of insurance

The good and bad of insurance

I traveled interstate over the past couple of days and had very productive meetings with senior insurance people and brokers passionate about general insurance and the protection of their customers. When I got home I flicked on the news and heard the story of the client of insurer owned by the Commonwealth Bank that had been with them for 20 years as a premium paying […]

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Customer care in 2018 or Stalinist Russia in 1950?

Customer care in 2018 or Stalinist Russia in 1950?

As I arrived home last Friday, the lyrics of the song ‘some days are diamond and some days are stone’ came to mind. This one was one of the stones, I was really worrying about where our industry was going. I felt that one Insured was being terribly treated and unfairly punished caught up in a Catch 22 situation that was impossible to resolve. It […]

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If you cannot trust the police who can you trust

If you cannot trust the police who can you trust

I have written a lot of late about the loss of trust the public have in government, look at the farce of last week’s change of Prime Minister, big business, rip off trades people, solicitors involved in motor scams, etc. Of course, Insurance is wrapped up in this as well with the Royal Commission and some questionable actions by some in the industry. I do […]

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How long can an act of bad faith have repercussions for the Insurer?

How long can an act of bad faith have repercussions for the Insurer?

I was invited to a get together on insure-tech on Friday which I found extremely interesting. While waiting for proceedings to start I was chatting to the gentlemen next to me, an experienced and well seasoned broker. We were talking about an insurer and I recalled my very first encounter with them. It would have been in the early to mid 1980’s and I was […]

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What hope does the public have in working out who does what?

What hope does the public have in working out who does what?

I have been staggered by the number of insured’s who have come to me asking how they can submit a paper to the Royal Commission. They do not know who else they can complain to, particularly when they believe the Financial Ombudsmen Service (FOS) has failed them and or it is outside their jurisdiction. I will leave my own observations of FOS to another day […]

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Dame Joan Collins thoughts on claims preparers

Dame Joan Collins thoughts on claims preparers

When Steve and I were over in London last, we met with the director Alex Balcombe of Harris Balcombe one of two firms vying for the title of the longest running claims preparation company in the world. They are one of the foundation members of the International Institute of Claims Preparers (“IICP”) and now have the 6th generation of the one family still involved. Alex had […]

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Loss Adjusters removed from Skilled Migration Program – Please help change the Government’s mind

Loss Adjusters removed from Skilled Migration Program – Please help change the Government’s mind

Following political pressure about the number of home invasions and other crimes being committed by immigrants and the routing of the visa system by far too many,  the Australian Government have done away with the 457 Visas, and as part of this have removed insurance loss adjusting as an occupation/profession that is able to come into Australia. From what I gather, this is not for […]

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Lessons from the Tyre Industry for the General Insurance Industry

Lessons from the Tyre Industry for the General Insurance Industry

I recall quite plainly when the then NZI Insurance started advertising insurance on buses, my then state manager, Mr Russel Hay of the General Accident Insurance could not believe that any insurer would discredit the industry by advertising on the side of a bus. As a young man I did not see anything wrong with this but Mr Hay thought that this degraded the great […]

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