Last night was the 10th Mansfield Awards for Claims Excellence held at the Establishment Ballroom in Sydney. The not for profit event in support of the Amal Mulia Orphanage for children with special needs was sponsored by Envest, Johns Lyng Group, Munich RE, Ignite Fire Investigations and LMI Group. The night was dedicated to two exceptional professionals that sadly left us this year, Tim Wedlock […]
Reflecting on a claim
Last Thursday, I posted an article on the nightclub fire in Switzerland. Then on Friday, I posted a couple of thoughts triggered by that fire. Watching the video of people filming the fire starting sent shivers through me thinking that many of them most likely perished in that fire. It also brought back a liability claim that I investigated more than 10 years ago which […]
Please help make this year’s Mansfield Awards the best ever!
The 2024 Mansfield Awards for Claims Excellence are just over 3 months away and we could really do with your help with ensuring the best of the best win. If you have had a claim yourself or are an adviser who has had a client or clients have a claim, we would really appreciate your taking a few minutes to rate the claims service. To […]
Lithium Batteries a risk management issue.
I read this morning that the NSW Fire and Rescue have today reported that there have been 45 fires directly related to lithium batteries since the beginning of the 2024 year. Sadly also two people have lost their lives in the fires and possibly a third yet to be confirmed. The reality is that Lithium batteries are in many items today and we need to […]
Just 3 weeks to go for the 2023 Mansfield Awards for Claims Excellence
Just a reminder that there is only 3 weeks to go before the 2023 Mansfield Awards, which is now in its 7th year! The awards night will be held at The Establishment Ballroom, located at 252 George St, Sydney. The function starts at 6pm, with the awards portion running for approximately 1 hour, during which 6 awards will be presented. The awards are: You can […]
The outlook for bushfires in Australia for the 2022-2023 Summer
The following is a media release from the Australian and New Zealand National Council for fire and emergency services setting out their estimate of how this coming summer’s fire season will play out. As it is so important to the insurance industry and business and personal lines insureds, I share it with you in case you have not seen this important research. AFAC, the National […]
Is it time to move away from the term “in the aggregate”
As you can imagine I field a great number of questions on a daily basis. One that keeps coming up more and more, particularly from lawyers, is: “what does the term ‘in the aggregate’ mean“. Anyone who has been brought up in insurance knows that when it refers to a Limit or Sub-Limit of Liability it means that the amount shown is the maximum amount […]
Survey for 2021 Mansfield Awards for Claims Excellence now open
As indicated in last week’s post, the survey for the 2021 Mansfield Awards for Claims Excellence opens today and will run for 4 weeks until midday (AEST) on 8 June 2021. Insurers and their claims staff place high value in the results and comments provided by insured’s, insurance brokers, loss adjusters and others associated with general insurance. The survey literally only takes a minute or […]
Two flyers to assist explaining the risk in cancelling casualty insurance
It continues to cause me great worry that so many business owners are cancelling insurance. I am not alone in this and, broker and long standing friend, Robert Cooper of CPR Insurance brokers, shared with me the words of warning that he has been sending to his clients. Robert, has kindly allowed me to have the team from LMI Media to add some graphics and […]
Likely response from Insurers if you are sued for breaching COVID-19 regulations
Like many Australians, I could not believe the note I received from ABC News yesterday, which I reproduce below. Due to the fact that you do not know if you have COVID-19, the ease of its transmission, and the terrible outcome for a percentage of the population who contract the illness, there is simply NO excuse. With circa 25% that were checked found to be […]