Prof. Allan Manning's Blog

Product Recalls Australia – 17 April 2019

Product Recalls Australia – 17 April 2019

This week’s recalls includes: Sydney Tools Pty Ltd — TORT815016L Torin 1.2 Tonne Trolley Jack BIG W — Little Tikes 4-in-1 Trike Washed Rind Pty Ltd — St Simeon White Mould Cheese, Le Coulommiers, Coulommiers Truffe Cheese and Brie de Nangis BIG W — Girls Frill Sleeve Pyjamas – Emma Wiggles Adairs Retail Group Pty Ltd — Timber Cooper Cot Caprice Australia — Disney Marie […]

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A reminder from the past

A reminder from the past

Recently, I posted a blog article where I was concerned about the fire brigade delaying the extinguishment of a fire while they were fluffing around seeking authority to hire an excavator to knock down the walls of the building which would speed up the process. One of our senior risk surveyors, a retired long standing fire officer, shared the following photographs with me from ANZAC […]

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Product Recalls Australia – 10 April 2019

Product Recalls Australia – 10 April 2019

This week’s product recalls includes the following: Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz E Class Vehicles MY2016 Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz A Class MY2019 Forty Winks Franchising Pty Ltd — Saturn Bunk Bed Mobility Plus Wheelchairs — Malte, Malte-Outdoor and Marcy Walkers Royal Automobile Association of South Australia (RAA) — Promotional Silicone LED bicycle light distributed as part of the RAA Street Smart […]

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Claims Comparison – Have your say!

Claims Comparison – Have your say!

It is that time of year again where we seek your feedback on the service of Claims Departments across the various insurers and underwriting agencies in the Australian Market. Having just racked up my 48th year in claims, it still comes through loud and clear that at the time of a claim, no one remembers the price. Everyone wants the Rolls Royce cover and service. […]

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Are all the hot works exclusions fair?

Are all the hot works exclusions fair?

I had a call today from a man who was building his dream home, a two storey building that was near completion. He arranged insurance on property under an annual contract works policy as he was a residential builder by profession. As part of the construction, he engaged a specialist welder to carry out some welding works. The exact circumstances are unclear but the welder […]

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Product Recalls Australia – 3 April 2019

Product Recalls Australia – 3 April 2019

This week’s recall’s includes: Bailey Beau Pty Ltd — Australian Superfood Company – Raw Bars 40g Great Grand Care Pty Ltd — Dang Gui Yin Zi (Tangkuei & Tribulus Combination) Isuzu UTE Australia Pty Ltd — Isuzu D-MAX MY2018 Bodum Australia — Bodum Bistro Stainless Steel 2 Slice Toaster Think Green Ltd — Silicone Dummies Mercedes-Benz Australia/Pacific Pty Ltd — Mercedes-Benz A, C and CLS […]

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MFB also charging for fire extinguishment

MFB also charging for fire extinguishment

In January 2019, a fire occurred at a premises in Cambellfield that recycled a number of items and among this lithium batteries. In this case, the Melbourne Fire Brigade rang the landlord seeking a guarantee that they would meet the cost of excavators needed to assist in the extinguishing of the fire. As I understand it, the tenant also received a call, as did the […]

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Charges on top of charges when it comes to ESL

Charges on top of charges when it comes to ESL

As readers will know I have been quite vocal regarding the New South Wales government’s decision to renege on their commitment to remove the Emergency Service’s Levy from insurance. With the fire services, many of us think that anyone paying the emergency services levy receives the services of the fire brigades for free. This is not the case. If the site contains toxic chemicals or […]

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I just want to say thanks

I just want to say thanks

This week I attended the Steadfast Conference and I was overwhelmed by the number of people who came up and gave encouragement and positive feedback on this blog. I think the most telling thing to me has been the number of people who mentioned they have gone out and purchased a fire extinguisher following my post on the fire in my own home. The list […]

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Have we learned anything in claims from the Royal Commission?

Have we learned anything in claims from the Royal Commission?

The Royal Commission really brought out a few reoccurring themes. One was all about culture, a second about failure to act in good faith and third considering the customer experience. Linked to this are two issues that keeps popping up, and I have written on both before. The first is certainty of contract and the second is treating the insured fairly. Earlier this week I […]

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