Prof. Allan Manning's Blog

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

Every day I spend an inordinate amount of time addressing claims that are off the rails. Here are just two emails that I received today. Neither seeking my help but just wanting someone to share their frustration on. I appreciate that you cannot turn a oil tanker around quickly, but if we are going to really consider the Insured’s customer experience we have to start […]

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The danger to an Insured when they ignore known risks

The danger to an Insured when they ignore known risks

While carrying out training earlier this week, I was approached by a concerned underwriter who explained that one of their senior risk surveyors had carried out a risk survey on a high rise building and they identified that the fixing mechanisms to hold the cladding in place were deteriorating and there was a real chance that pieces, or whole sections, of the cladding could fall, […]

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Cladding on Residential Buildings

Cladding on Residential Buildings

Corollary to the recent article I posted on non-confirming cladding, an LMI Staff member informed me that they had friends who hold a unit in a block of units which was clad in combustible material. The unanimous decision of the unit holders was to have the material immediately removed from the building. As yet, they have not yet replaced the cladding, while engineers are consulted, […]

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Blog Question on Non-conforming cladding

Blog Question on Non-conforming cladding

I received the following question from an old friend who I first met while handling a complex claim for his company in 1984. I rang yesterday looking for advice or some information from LMI on the building cladding issue and if the commercial insurance underwriting industry are already or are considering paying claims out for “damage or loss” to the buildings. I wonder if its […]

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My wife and I have our kitchen back!

My wife and I have our kitchen back!

As I reported a month or so back our home caught fire on Christmas day. As ours is a period home, the cornice was not readily available so there was a delay in repairs. As soon as the cornice was up the trades all came in and we now have our kitchen or most of it back. The room where the fire started is still […]

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Even before we get a chance to stuff up, we are being criticised by the media and politicians. Let’s get real.

Even before we get a chance to stuff up, we are being criticised by the media and politicians. Let’s get real.

I thought, with the long overdue departure of Karl Stefanovic, who so unfairly attacked the industry after the Brisbane floods that I stopped watching the Today Show, that we would be getting more balanced reporting by the media. However, no doubt picking up on the Deputy Premier’s call for banks and insurers to “lift their socks” and show compassion to North Queenslanders’ affected by the […]

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I love a clever product that reduces risk of injury or damage

I love a clever product that reduces risk of injury or damage

Falling tools is one of the major causes of death in the construction industry. Recently in Brisbane, a scaffold erector dropped his lump hammer from a building in George Street Brisbane. On the way down it hit a section of scaffolding and this caused the hammer to ricochet off at an angle, so it missed the protective awning over the footpath but landed on the […]

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Recycling Industry in a positive light

Recycling Industry in a positive light

Yesterday I posted the disappointingly long list of fires in the recycling industry. I thought it only fair to highlight some of the great things that are being done with recycled products to reinforce why I do not want to see this important industry disappear from Australia. Already we are seeing roads being sealed with modified asphalt mixed with recycled plastic and glass. The recycling […]

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The floods in Townsville should put an end to any talk of a mutual

The floods in Townsville should put an end to any talk of a mutual

Over the past couple of years there has been much talk of setting up a mutual to cover property risks in North Queensland. The reality is, had one been set up, this one event occurring in the first year of operation would have more than likely bankrupted the mutual and those that Insured through the mutual would have lost their premium and found themselves inadequately […]

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Corollary to the earlier post on denied claim

Corollary to the earlier post on denied claim

Further to my post earlier this week about the Corporate Travel insurance claim that was not honoured, I learned from the broker following my post that he has cancelled all the policies he had with that travel insurer including a scheme for a professional body. As the claim was in fact insured by two policies, the amount that this insurer would have had to contribute […]

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