Corollary to the earlier post on denied claim

Corollary to the earlier post on denied claim

Further to my post earlier this week about the Corporate Travel insurance claim that was not honoured, I learned from the broker following my post that he has cancelled all the policies he had with that travel insurer including a scheme for a professional body. As the claim was in fact insured by two policies, the amount that this insurer would have had to contribute […]

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Revisiting one claim in the light of the Royal Commission

Revisiting one claim in the light of the Royal Commission

Back in September I wrote explaining how I felt that an insured had been let down by his Corporate Travel insurer despite our best efforts. At the end of this post I have a link to the circumstances. When I read through the Royal Commission findings I noted Recommendation 4.7 – ‘Application of unfair contract terms provisions to insurance contracts’ in particular. This addresses a […]

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Travel Insurance – A discussion brokers need to have with their clients

Travel Insurance – A discussion brokers need to have with their clients

I have been concerned for some time at what appears to be an increasing number of travel claims that have come to me where there was no cover in place, or the cover did not operate as it should. To assist brokers, LMI included Corporate Travel as one of the areas of risk to consider in the RiskCoach and ContinuityCoach products, while we added Corporate […]

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New Zealand customs can now demand you unlock your digital devices

New Zealand customs can now demand you unlock your digital devices

In a new law passed in New Zealand, customs officers have now been given the power to demand that travelers unlock their digital devices if suspected of criminal activity, or risk a NZ$5000 (AU$4580) fine. Previously, while they could confiscate the items they could not force the individual to unlock it. New Zealand Customs Minister, Kris Faafoi has been quoted as saying “Organised criminal activity is […]

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Can we learn from a tragedy

Can we learn from a tragedy

Like many readers, I was upset to hear about the death of Abby Hartley, a mother aged 41, who fell seriously ill and contracted septicemia while enjoying a second honeymoon in Bali. She was placed in an induced coma on August 15 and sadly died on Sunday (September 09) surrounded by her husband and two children. Her family sought help from her travel insurer who denied the […]

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Is travel insurance free with your credit card better than Corporate Travel Insurance?

Is travel insurance free with your credit card better than Corporate Travel Insurance?

Most insurance brokers and travel insurers would immediately say, of course not! Corporate Travel is the Rolls Royce of travel insurance. Well, free travel insurance with a credit card is better for one insurer when it comes to cancellation due to illness between the date of purchasing the tickets and the start of the travel. In this case, the Insured had been with the same […]

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Has add-on Insurance moved from Motor to the Travel Industry?

Has add-on Insurance moved from Motor to the Travel Industry?

Over the last few weeks, I’ve heard advertisement after advertisement about price in guarantee whereby you pay a small fee, in exchange for a payment of the difference between the price you paid for a fare and a discounted fare should the price go down. To me, this is a form of insurance and if it is not insurance, it is gambling. Either way, it […]

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A Changing of the Guard – Financial Ombudsmen Service (FOS) soon out and Australian Financial Complaints Authority (AFCA) coming soon (1 November 2018)

The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services, the Hon. Kelly O’Dwyer, to establish and operate the Australian Financial Complaints Authority (AFCA). Both the Minister (media release) and AFCL have issued a media release, and announced the new members of the AFCA Board. In case you have not seen either, I would advise the following key points. Under […]

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Travelling glitch – It may happen to you or me!

Over the past 6 months or so, the team at LMI and I have been working on 5 levels of travel insurance for a new player in the Australian Market, TravelCard Real Time Travel Insurance. I was drawn to the company as they have such a great humanitarian approach to claims, particularly in the event of illness or injury while travelling overseas. Today I am […]

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Trap with US hire cars when it comes to policy excesses

As I posted yesterday, I have been over in the United States over the past month and during that period I had to hire a car twice. The first time they asked if I wanted to buy down the deductible and I said no, I have travel insurance for this. As part of our corporate travel cover we have A$5,000 which is more than enough […]

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