Avoid disappointment with your Travel Insurance

Avoid disappointment with your Travel Insurance

One of the services that LMI provide is a post claim audit review which is designed to reduce claim leakage, improve customer experience and determine if there are any improvements required in the policy coverage. Another service is that we review claims which have been denied. Under a number of claims which I have looked at personally while performing both of these services is claims […]

Read Me

A good news story on travel Insurance

A good news story on travel Insurance

I have two posts about travel insurance today. This one is a fun one that highlights the importance of reading the policy that I read from the Stuff site. Ms Donelan Andrews, a high school teacher living in Georgia, US. She purchased a travel policy through a travel insurer I have never heard of, called Tin Leg a subsidiary of Squaremouth. Unlike the vast majority […]

Read Me

Corollary to the earlier post on denied claim

Corollary to the earlier post on denied claim

Further to my post earlier this week about the Corporate Travel insurance claim that was not honoured, I learned from the broker following my post that he has cancelled all the policies he had with that travel insurer including a scheme for a professional body. As the claim was in fact insured by two policies, the amount that this insurer would have had to contribute […]

Read Me

Revisiting one claim in the light of the Royal Commission

Revisiting one claim in the light of the Royal Commission

Back in September I wrote explaining how I felt that an insured had been let down by his Corporate Travel insurer despite our best efforts. At the end of this post I have a link to the circumstances. When I read through the Royal Commission findings I noted Recommendation 4.7 – ‘Application of unfair contract terms provisions to insurance contracts’ in particular. This addresses a […]

Read Me

Travel Insurance – A discussion brokers need to have with their clients

Travel Insurance – A discussion brokers need to have with their clients

I have been concerned for some time at what appears to be an increasing number of travel claims that have come to me where there was no cover in place, or the cover did not operate as it should. To assist brokers, LMI included Corporate Travel as one of the areas of risk to consider in the RiskCoach and ContinuityCoach products, while we added Corporate […]

Read Me

New Zealand customs can now demand you unlock your digital devices

New Zealand customs can now demand you unlock your digital devices

In a new law passed in New Zealand, customs officers have now been given the power to demand that travelers unlock their digital devices if suspected of criminal activity, or risk a NZ$5000 (AU$4580) fine. Previously, while they could confiscate the items they could not force the individual to unlock it. New Zealand Customs Minister, Kris Faafoi has been quoted as saying “Organised criminal activity is […]

Read Me

Can we learn from a tragedy

Can we learn from a tragedy

Like many readers, I was upset to hear about the death of Abby Hartley, a mother aged 41, who fell seriously ill and contracted septicemia while enjoying a second honeymoon in Bali. She was placed in an induced coma on August 15 and sadly died on Sunday (September 09) surrounded by her husband and two children. Her family sought help from her travel insurer who denied the […]

Read Me

Is travel insurance free with your credit card better than Corporate Travel Insurance?

Is travel insurance free with your credit card better than Corporate Travel Insurance?

Most insurance brokers and travel insurers would immediately say, of course not! Corporate Travel is the Rolls Royce of travel insurance. Well, free travel insurance with a credit card is better for one insurer when it comes to cancellation due to illness between the date of purchasing the tickets and the start of the travel. In this case, the Insured had been with the same […]

Read Me

Has add-on Insurance moved from Motor to the Travel Industry?

Has add-on Insurance moved from Motor to the Travel Industry?

Over the last few weeks, I’ve heard advertisement after advertisement about price in guarantee whereby you pay a small fee, in exchange for a payment of the difference between the price you paid for a fare and a discounted fare should the price go down. To me, this is a form of insurance and if it is not insurance, it is gambling. Either way, it […]

Read Me

A Changing of the Guard – Financial Ombudsmen Service (FOS) soon out and Australian Financial Complaints Authority (AFCA) coming soon (1 November 2018)

The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services, the Hon. Kelly O’Dwyer, to establish and operate the Australian Financial Complaints Authority (AFCA). Both the Minister (media release) and AFCL have issued a media release, and announced the new members of the AFCA Board. In case you have not seen either, I would advise the following key points. Under […]

Read Me