General Insurance is often demonised even before it has a chance to mess up after a natural disaster. Over the years, I have seen many heartwarming cases where insurers have gone out of their way to help customers and their communities in their hour of need. It was for this reason that I worked to help create the Mansfield Awards for Claims Excellence coming up […]
LMI turns 27 today
In a fast-paced world, it’s vital to pause and celebrate the milestones that define us. Today, LMI Group marks its 27th anniversary, tracing our journey back to February 25, 1999. My deepest thanks go to the entire LMI team. Your dedication to supporting our clients and your tireless work in building the trusted brand we are today have made this achievement possible. I also thank […]
Novemebr 2025 – PCI PolicyComparison Report
The PolicyComparison team have been busy this month, continuing to demonstrate their dedication to maintaining policy accuracy and alignment with the latest standards. Take a look at what’s new below! Quick overview NEW INSURER / POLICY WORDINGS POLICY COMPARISON TEAM HAVE FOUND THE FOLLOWING RECENT CHANGES Caravan/TrailerAlteration to Related Benefits – Youi Pty LtdAlteration to various Basis of Settlement – Youi Pty LtdAlteration to various Exclusions – Youi Pty […]
OCTOBER 2025 – PCI PolicyComparison Report
The PolicyComparison team have been busy this month, continuing to demonstrate their dedication to maintaining policy accuracy and alignment with the latest standards. Take a look at what’s new below! Quick overview NEW INSURER / POLICY WORDINGS POLICY COMPARISON TEAM HAVE FOUND THE FOLLOWING RECENT CHANGES Caravan Commercial Motor Commercial Packs Contract Works Corporate Travel Crop Policies Cyber Directors and Officers, Professional Indemnity and Management Liability Engineering Home Insurance […]
Reflecting on the first 25 Years of LMI Group
Today marks LMI Group’s quarter century of service to the insurance industry and wider communities. What better way to reflect on all that our dedicated team have accomplished but list 50 highlights from our first 25 years that you may not know (or have forgotten) the Group. As an aside, I tried to narrow this down to 25 for 25 but I was over this […]
Just 3 weeks to go for the 2023 Mansfield Awards for Claims Excellence
Just a reminder that there is only 3 weeks to go before the 2023 Mansfield Awards, which is now in its 7th year! The awards night will be held at The Establishment Ballroom, located at 252 George St, Sydney. The function starts at 6pm, with the awards portion running for approximately 1 hour, during which 6 awards will be presented. The awards are: You can […]
Survey for 2021 Mansfield Awards for Claims Excellence now open
As indicated in last week’s post, the survey for the 2021 Mansfield Awards for Claims Excellence opens today and will run for 4 weeks until midday (AEST) on 8 June 2021. Insurers and their claims staff place high value in the results and comments provided by insured’s, insurance brokers, loss adjusters and others associated with general insurance. The survey literally only takes a minute or […]
Virgin enters voluntary administration – How will travel insurance respond?
Today many of us would have received the following note from Virgin. Travel Update: Virgin Australia enters voluntary administration Virgin Australia has entered voluntary administration to recapitalise the business and help ensure it emerges in a stronger financial position on the other side of the COVID-19 crisis. The Group’s Board of Directors has appointed Deloitte as voluntary administrators of the company and a number of […]
Hotel room safes offer no protection
There are heaps of videos on YouTube showing just how easy it is to open a locked safe used in most hotels. At best they are designed to keep honest people out. The purpose of this email is just to warn you that one of the worst places in the world for theft out of locked hotel safes is Bali. Please think twice before leaving […]
Update on Coronavirus
I do apologise for the increased number of posts this week, but there have been quite a lot of serious issues and a huge number of questions being asked to me. As the Coronavirus is top of the list for queries, with a lot of businesses already suffering as I predicted earlier this week, I thought it important to share this update that I received […]