The Mansfield Awards for Claims Excellence – How they came about?

The Mansfield Awards for Claims Excellence – How they came about?

Following on from Friday’s post, I thought I would provide a brief history of the Mansfield Awards for Claims Excellence as it is quite a common question asked of me. The reality is that not all Insurers are the same. Just like the policies they sell, which range from broad coverage to very narrow cover, claims departments react differently. Some provide the very highest level […]

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The Mansfield Awards 2018

The Mansfield Awards 2018

Last night, around 200 insurance professionals attended the 2nd annual Mansfield Awards evening held in Sydney. It was an enjoyable evening, boasting a short, sharp and shiny presentation style. I gave a short presentation on the criteria for winning an award and how they are decided, including details of the survey that is conducted, as well as a talk from Greg Pynt who shared some […]

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Please take a minute and have your say

Please take a minute and have your say

I appreciate that it is a very busy time for many people in the insurance industry, but the survey for this year’s Mansfield Awards for Claims Excellence closes at 8am on Tuesday. So please take a few minutes over the weekend and have your say on who has done the right thing, lifted their game, let you down or anything in between. A reminder that […]

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Dame Joan Collins thoughts on claims preparers

Dame Joan Collins thoughts on claims preparers

When Steve and I were over in London last, we met with the director Alex Balcombe of Harris Balcombe one of two firms vying for the title of the longest running claims preparation company in the world. They are one of the foundation members of the International Institute of Claims Preparers (“IICP”) and now have the 6th generation of the one family still involved. Alex had […]

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Have your say for the Mansfield Awards

Have your say for the Mansfield Awards

The second annual Mansfield Awards for Claims Excellence will take place on Thursday, 5th July evening in Sydney. If you have not put your name down as yet, please visit the website. Unlike other awards, where people nominate and the award can be given to the person who provides the best proposal, these awards are based on a survey as well as data obtained from the […]

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Mansfield Awards – the movie

The Mansfield Awards for Claims Excellence hosted on the 13th July 2017 were a great success. InsuranceNEWS and LMI Group as organisers and hosts were delighted with the support received about the concept, from sponsors and from attendees. Here is a link to a highlights video to remind those that attended what happened on the night or if you did not make it, what you missed […]

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Latest claims rating now available

As an addendum to the Mansfield Awards which were presented last week in Sydney (see here for article), I am pleased to advise that the latest claims ratings as determined by complaint data recorded by the Financial Ombudsmen Service, where appropriate, and insured feedback and our regular survey are now available at www.ClaimsComparison.com. As always, I encourage people to consider the claims service when purchasing […]

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Mansfield Awards kick off in Sydney

Last night I was extremely pleased to witness the great response that The Mansfield Awards received from all those who attended. The night started with a video of an insured who went through a major fire and was so appreciative of the support he received from the insurance industry to allow him to put his “baby” and life back together. This was followed by the […]

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