Isn’t your home worth good insurance?

Isn’t your home worth good insurance?

The old saying goes that every person’s home is their castle. Castles were made to be protected as like the modern home, they house the people and possessions that mean the most to us. A good insurance policy by its very nature is the last line of protection. The reality is that even the best maintained property can be subject to an accidental fire, storm […]

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Loss of rent for a serviced office

Loss of rent for a serviced office

I have not been as active as in the past of late as I have simply been flooded with questions from brokers, insurers and adjusters on a draft on policy and policy interpretation issues. While I wish I had the time to post them all, the one below I thought was appropriate to share. This question today is regarding the way to insure the business […]

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Emergency Services Levy – the added cost to insurance

Emergency Services Levy – the added cost to insurance

A few weeks ago when I was watching the disturbing photographs of the bush fires in Queensland and New South Wales they showed footage of the Premier of New South Wales meeting with volunteer fire fighters. I wanted to post something at the time, but did not feel it appropriate when people’s lives and homes were at risk, but the thought crossed my mind. How […]

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Under Declaring – You are now the insurer!

Under Declaring – You are now the insurer!

Yesterday I had one of those calls where you can feel the frustration and stress in the broker, where a long standing client is under attack by another broker who is simply selling on price and stripping away the years of hard work that the holding broker has put into the client. In this case, the attacking broker is advising the Insured to only declare […]

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The unintended consequences of removing the 457 visas

The unintended consequences of removing the 457 visas

One of my concerns that I have written about previously is about loss adjusting being caught up in the whole debate of 457 visas and being removed from the job list. This is despite some very energetic efforts by a number of organisations and individuals. It remains impossible for the industry to offer an opportunity for a highly qualified loss adjuster to emigrate permanently to […]

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Falling Tools a risk that can be greatly reduced

Falling Tools a risk that can be greatly reduced

Yesterday on the news, one of the reports was the tragic death of a 38 year old construction worker who fell from a 7 storey building. With harnesses, safety railings, safety officers and more you have to ask how can this still be happening. What is not reported on as much is tools, bolts and building materials being dropped by workers while working at elevation. […]

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Large gum trees in residential areas pose a threat to life and property

Large gum trees in residential areas pose a threat to life and property

Like most people I am all for protecting the environment and greening our towns and cities but we do need to balance this with the risk to life and property. Today in much of South East Australia strong winds are again forecast. As a child growing up in Brisbane I always thought of August as Kite month. While the weather is great for kites it […]

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Beware harsh exclusions that turn the policy into junk insurance

Beware harsh exclusions that turn the policy into junk insurance

Over the past few years more and more claims have been brought to my attention where the client cannot believe that their claim has been denied. The cases that I refer to are ones where the claim has been denied for faulty workmanship, faulty design or faulty products/materials and there is no write back provision for subsequent damage to the property from a peril not […]

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Messages from Mansfield Awards

Messages from Mansfield Awards

On Thursday night, the 3rd Annual Mansfield Awards for Claims Excellence were held in Sydney. It was great to see so many claims teams and senior management supporting their teams in attendance. While the night shone a beacon on those that truly embrace the important promise that quality insurance and claims service delivers it also highlighted a number of important issues. Gary Dransfield from Suncorp […]

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Government help for non-conforming cladding but at what cost

Government help for non-conforming cladding but at what cost

It has been reported today in The Age that the bill to fix hundreds of private buildings around Victoria covered in highly flammable cladding will be in part picked up by the State Government , as announced by Premier Daniel Andrews. The cost to rectify the problem is expected to initially run to $600 million. What the end cost will be is anybody’s guess. While […]

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