Government help for non-conforming cladding but at what cost

Government help for non-conforming cladding but at what cost

It has been reported today in The Age that the bill to fix hundreds of private buildings around Victoria covered in highly flammable cladding will be in part picked up by the State Government , as announced by Premier Daniel Andrews. The cost to rectify the problem is expected to initially run to $600 million. What the end cost will be is anybody’s guess. While […]

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Mansfield Awards Feedback Survey Closing 30th June!

Mansfield Awards Feedback Survey Closing 30th June!

I appreciate it is the busy period of the year with 30 June, but the close off for feedback for The Mansfield Awards for Claims Excellence is Sunday night, 11.59pm, 30th June 2019. The whole idea behind the awards is to recognise those claims departments that are doing the right thing and to drive positive change in those who aren’t. With the trust in our […]

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What is the price for peace of mind?

What is the price for peace of mind?

If we aren’t being bombarded with political advertisements enough at the moment, we certainly are with advertisements selling motor insurance purely on the saving that can allegedly be made. Anyone who handles insurance claims on a day to day basis will tell you that no one remembers what the premium they saved was when a claim occurs. Everyone wants the Rolls Royce cover and service. […]

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What will it take to make the Emergency Services Levy fair in NSW?

What will it take to make the Emergency Services Levy fair in NSW?

As many readers would appreciate, I have long been an advocate for the removal of emergency services levies on general insurance. Back in June 2012, I reported that the NSW Government was entering into a public discussion on the fairness or otherwise of having those prudent and risk averse to fund the majority of the fire services levy. A White Paper then came out from […]

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Claims Comparison – Have your say!

Claims Comparison – Have your say!

It is that time of year again where we seek your feedback on the service of Claims Departments across the various insurers and underwriting agencies in the Australian Market. Having just racked up my 48th year in claims, it still comes through loud and clear that at the time of a claim, no one remembers the price. Everyone wants the Rolls Royce cover and service. […]

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Are all the hot works exclusions fair?

Are all the hot works exclusions fair?

I had a call today from a man who was building his dream home, a two storey building that was near completion. He arranged insurance on property under an annual contract works policy as he was a residential builder by profession. As part of the construction, he engaged a specialist welder to carry out some welding works. The exact circumstances are unclear but the welder […]

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Charges on top of charges when it comes to ESL

Charges on top of charges when it comes to ESL

As readers will know I have been quite vocal regarding the New South Wales government’s decision to renege on their commitment to remove the Emergency Service’s Levy from insurance. With the fire services, many of us think that anyone paying the emergency services levy receives the services of the fire brigades for free. This is not the case. If the site contains toxic chemicals or […]

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I just want to say thanks

I just want to say thanks

This week I attended the Steadfast Conference and I was overwhelmed by the number of people who came up and gave encouragement and positive feedback on this blog. I think the most telling thing to me has been the number of people who mentioned they have gone out and purchased a fire extinguisher following my post on the fire in my own home. The list […]

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Have we learned anything in claims from the Royal Commission?

Have we learned anything in claims from the Royal Commission?

The Royal Commission really brought out a few reoccurring themes. One was all about culture, a second about failure to act in good faith and third considering the customer experience. Linked to this are two issues that keeps popping up, and I have written on both before. The first is certainty of contract and the second is treating the insured fairly. Earlier this week I […]

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Architects, Surveyors’ & Similar Fees – what cover is being provided to an Insured?

Architects, Surveyors’ & Similar Fees – what cover is being provided to an Insured?

This question has been put to me by several of the LMI team who are being advised by loss adjusters that these fees are only in respect of the reinstatement. So, this then leads to the question of when does reinstatement commence and what does it include? Claims where this debate seems to be reoccurring is under the Industrial Special Risks (“ISR”) policy. The answer […]

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