Lessons learned by a fire in my home Christmas 2018

Lessons learned by a fire in my home Christmas 2018

A Christmas to remember. After helping people through home and business fires for nearly 48 years, ‘it did happen to me’, at around 10:30pm Christmas night. After only about 1 1/2 hours sleep that night I posted a quick note on Facebook with a few photos. The response I received was a complete surprise. There were a few common themes. The first which was only […]

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When will the waste industry learn

When will the waste industry learn

The reality is, there has been a raft of fires in the waste industry all around Australia. I spoke at the Victorian Waste Management Conference back in July last year, and listed the reported fires and pointed out that their industry had more fires than the restaurant industry with the actual number of waste and recycling centres being the number of restaurants in this country. Unless […]

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LMI have activated our Catastrophe Response Plan

LMI have activated our Catastrophe Response Plan

In view of the number and severity of the storms that have hit so much of Australia over the past week or so, LMI have activated our Catastrophe Response plan to ensure that we maintain our high standard in assisting Insureds. Claims experts from other offices have gone to the aid of our team in Sydney following last night’s hail storm and we expect that […]

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Spotlight on claims – when things go right!

Spotlight on claims – when things go right!

The storms across the east coast of Australia effected many businesses, one being a well known reception centre in Melbourne who had damage to ceilings, carpets and fixtures and fittings. With 2 weddings to be hosted over the weekend it needed a super human effort at a time when their is a massive demand to get things happening and allow the weddings to go on […]

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Storm chaos in Melbourne – timely reminder of the dangers of flooded roads

Storm chaos in Melbourne – timely reminder of the dangers of flooded roads

News.com.au reported on Friday that Melbourne was expecting a months worth of rain in one day. All across the state we saw cars stranded by flood waters as a result of the heavy downpour. And more is on the way according to the bureau. “The SES had more than 720 callouts in 24 hours since Friday 9am. Richmond, Darley, Werribee, Bacchus Marsh and Hawthorn were the […]

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Christmas Tree Fires – check your lights and have a water reservoir for your tree if it is real

Christmas Tree Fires – check your lights and have a water reservoir for your tree if it is real

I was out at Bunnings over the weekend and saw the local Scout Troop selling harvested Christmas Trees. Over the many years of my career, I have seen fires in Christmas trees both real and artificial. A fire is heart breaking at any time, but when the tree has all the presents beneath it and the fire starts it is even worse than ever. Faulty […]

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What will it take to change dangerous behaviour and it happened to us

What will it take to change dangerous behaviour and it happened to us

I was staggered at the number of people filmed driving through flooded roads during the storms this week in NSW. It not only puts the car at risk and the neighbouring property which is hit by the wake from the vehicle, but it puts the driver and passengers in danger and those that go to their rescue. Clearly there needs to be a three pronged […]

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Travel Insurance – A discussion brokers need to have with their clients

Travel Insurance – A discussion brokers need to have with their clients

I have been concerned for some time at what appears to be an increasing number of travel claims that have come to me where there was no cover in place, or the cover did not operate as it should. To assist brokers, LMI included Corporate Travel as one of the areas of risk to consider in the RiskCoach and ContinuityCoach products, while we added Corporate […]

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Time to recharge

Time to recharge

I am off on extended leave today and I cannot recall a time in my career where I have never felt in need of a break more than today. There has just been so many disappointments of late where I have taken claims into very senior personnel where clearly the decision to deny is, in my opinion not fair, reasonable, nor sustainable and to avoid […]

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Can we learn from a tragedy

Can we learn from a tragedy

Like many readers, I was upset to hear about the death of Abby Hartley, a mother aged 41, who fell seriously ill and contracted septicemia while enjoying a second honeymoon in Bali. She was placed in an induced coma on August 15 and sadly died on Sunday (September 09) surrounded by her husband and two children. Her family sought help from her travel insurer who denied the […]

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