The unintended consequences of removing the 457 visas

The unintended consequences of removing the 457 visas

One of my concerns that I have written about previously is about loss adjusting being caught up in the whole debate of 457 visas and being removed from the job list. This is despite some very energetic efforts by a number of organisations and individuals. It remains impossible for the industry to offer an opportunity for a highly qualified loss adjuster to emigrate permanently to […]

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Falling Tools a risk that can be greatly reduced

Falling Tools a risk that can be greatly reduced

Yesterday on the news, one of the reports was the tragic death of a 38 year old construction worker who fell from a 7 storey building. With harnesses, safety railings, safety officers and more you have to ask how can this still be happening. What is not reported on as much is tools, bolts and building materials being dropped by workers while working at elevation. […]

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Large gum trees in residential areas pose a threat to life and property

Large gum trees in residential areas pose a threat to life and property

Like most people I am all for protecting the environment and greening our towns and cities but we do need to balance this with the risk to life and property. Today in much of South East Australia strong winds are again forecast. As a child growing up in Brisbane I always thought of August as Kite month. While the weather is great for kites it […]

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Beware harsh exclusions that turn the policy into junk insurance

Beware harsh exclusions that turn the policy into junk insurance

Over the past few years more and more claims have been brought to my attention where the client cannot believe that their claim has been denied. The cases that I refer to are ones where the claim has been denied for faulty workmanship, faulty design or faulty products/materials and there is no write back provision for subsequent damage to the property from a peril not […]

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Messages from Mansfield Awards

Messages from Mansfield Awards

On Thursday night, the 3rd Annual Mansfield Awards for Claims Excellence were held in Sydney. It was great to see so many claims teams and senior management supporting their teams in attendance. While the night shone a beacon on those that truly embrace the important promise that quality insurance and claims service delivers it also highlighted a number of important issues. Gary Dransfield from Suncorp […]

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Government help for non-conforming cladding but at what cost

Government help for non-conforming cladding but at what cost

It has been reported today in The Age that the bill to fix hundreds of private buildings around Victoria covered in highly flammable cladding will be in part picked up by the State Government , as announced by Premier Daniel Andrews. The cost to rectify the problem is expected to initially run to $600 million. What the end cost will be is anybody’s guess. While […]

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Mansfield Awards Feedback Survey Closing 30th June!

Mansfield Awards Feedback Survey Closing 30th June!

I appreciate it is the busy period of the year with 30 June, but the close off for feedback for The Mansfield Awards for Claims Excellence is Sunday night, 11.59pm, 30th June 2019. The whole idea behind the awards is to recognise those claims departments that are doing the right thing and to drive positive change in those who aren’t. With the trust in our […]

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What is the price for peace of mind?

What is the price for peace of mind?

If we aren’t being bombarded with political advertisements enough at the moment, we certainly are with advertisements selling motor insurance purely on the saving that can allegedly be made. Anyone who handles insurance claims on a day to day basis will tell you that no one remembers what the premium they saved was when a claim occurs. Everyone wants the Rolls Royce cover and service. […]

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What will it take to make the Emergency Services Levy fair in NSW?

What will it take to make the Emergency Services Levy fair in NSW?

As many readers would appreciate, I have long been an advocate for the removal of emergency services levies on general insurance. Back in June 2012, I reported that the NSW Government was entering into a public discussion on the fairness or otherwise of having those prudent and risk averse to fund the majority of the fire services levy. A White Paper then came out from […]

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Claims Comparison – Have your say!

Claims Comparison – Have your say!

It is that time of year again where we seek your feedback on the service of Claims Departments across the various insurers and underwriting agencies in the Australian Market. Having just racked up my 48th year in claims, it still comes through loud and clear that at the time of a claim, no one remembers the price. Everyone wants the Rolls Royce cover and service. […]

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