Last night was the 10th Mansfield Awards for Claims Excellence held at the Establishment Ballroom in Sydney. The not for profit event in support of the Amal Mulia Orphanage for children with special needs was sponsored by Envest, Johns Lyng Group, Munich RE, Ignite Fire Investigations and LMI Group. The night was dedicated to two exceptional professionals that sadly left us this year, Tim Wedlock […]
The risk of being uninsured – a case study
Recently I was at a conference and at the final dinner was sitting next to a young lady who relayed an event in her life where she paid a huge price for thinking she could save some money by not insuring her car while she was enjoying a overseas holiday. Her logic was the car would be parked off the street in her family’s driveway […]
Finalists Named as Countdown Begins for 10th Annual Mansfield Awards for Claims Excellence
The 10th annual Mansfield Awards for Claims Excellence will be held at The Establishment at 252 George St, Sydney NSW 2000 starting at 5pm on Thursday 27th August 2026. Supply is limited; however you can still purchase tickets here Mansfield awards With 2 weeks to go the 2026 Mansfield Awards for Claims Excellence, the judging committee have announced new categories and named the finalists in […]
Nominations close tomorrow for the Mansfield Awards – Have you got your ticket
The 10th annual Mansfield Awards for Claims Excellence will be held at The Establishment at 252 George St, Sydney NSW 2000 starting at 5pm on Thursday 27th August 2026. The Awards acknowledge and celebrate the extremely important and often overlooked work of claims teams in Australia. Nominations for the awards close tomorrow Tuesy 30th June 2026. It is a great night any everyone is invited […]
Autumn is upon us – time to check the gutters
With Autumn now upon us, it is an important time to check and clean out your gutters and downpipes to avoid the chance of water entering your home or business. In a recent check I was staggered to find a plant had been growing in the rain head in one of our downpipes. I also found that leaf guards that we had fitted to keep […]
Journal Article Examines Impact of Residential Fire Sprinklers on E-Scooter Fires Caused by Thermal Runaway of Lithium-Ion Batteries
Due to the number of fatal and or serious fires involving e-scooters, we at LMI have been doing a lot of research around the risk posed by lithium batteries with the aim of producing a comprehensive course to help the industry and the public understand this risk. On a personal note, other than phones and tablets, I do not allow any charging of lithium batteries […]
Burst flexi hoses are a major cause of losses in homes and residential strata.
Yesterday, I posted an article on lithium batteries in e-scooters which is an area of interest in our risk management division. Today I turn my attention to losses resulting from burst flexi pipes. The reason for this is that the frequency and severity of the losses from burst flexi pipes is increasing, particularly in residential strata but also in free standing homes. Steve Manning prepared […]
Question on Notice of Cancellation – War and Strikes Risks (only).
With the outbreak of hostilities in and around the Middle East many insurers have exercised the War Cancellation Clause in their hull or cargo policies. This has prompted a number of questions being put to me as Insured’s and Brokers were naturally disappointed. First up, I would explain that this is not a new development. While the exclusion of war risks (“Free of Capture and […]
ASIC Launches Financial Complaints Data Dashboard.
ASIC did a media release today which announces the launch of a financial complaints data dashboard. The media release reads: Australians now have unprecedented access to consumer complaints data following the launch of ASIC’s new interactive dashboard. The Internal Dispute Resolution (IDR) data dashboard enables users to compare the complaints reported by individual financial firms for the first time, including their handling of complaints associated with specific […]
A case of loyalty being rewarded by an insurer with compassion.
Last week I posted the story of an insured who had inadvertently allowed their insurance to lapse last October. They only found out that this was the case when they attempted to lodge a claim when a stolen car drove into the front of their home. The Insured’s sister contacted the insurance to arrange for insurance to be reinstated on the house, so it was […]