A matter has been brought to us by a broker whose daughter purchased motor insurance on a month by month basis. It appears she did not use her dad but purchased it through what appears to be an authorised representative of the insurer. I could stand corrected on this as it is only early days. Anyway, on the day the monthly payment was meant to […]
Discussing Risk Management with the Victorian Waste Management Association
I was invited to speak on the thorny topic of availability of general insurance or lack thereof to the Victorian Waste Management Association. The invitation was made through the Associations long term broker RSM Group. The Association is clearly not sitting still on this and invited a number of speakers from the Fire Services, CSIRO, Environmental Protection Authority among others to assist them in understanding […]
If you cannot trust the police who can you trust
I have written a lot of late about the loss of trust the public have in government, look at the farce of last week’s change of Prime Minister, big business, rip off trades people, solicitors involved in motor scams, etc. Of course, Insurance is wrapped up in this as well with the Royal Commission and some questionable actions by some in the industry. I do […]
Beware the hire car scam
I received the following email from a broker this morning; Hi Allan, Hope your well and keep the blogs coming. I thought this may be something that you may find interesting. Please find attached a notice of Intention to sue that was sent to my friend. I think there maybe something wrong with the whole situation. To put you in the picture my friend […]
Is it time to rethink how we handle claims?
I read with great interest an article from Macquarie Research that property claims have increased by around 4% in a non cat year. I keep coming back to the point that we are being penny wise and pound foolish when it comes to claims handling. When I started as a loss adjuster, we were taught to identify if the loss was covered and if so […]
Product Recalls Australia – 28 August 2018
This week’s product recalls includes the following: Supa Sundayz Pty Ltd — Demon Of Doubt with Rose Gold Reflectors Sunglasses Penske Commercial Vehicles — Western Star Trucks eBay Seller SmartPress — Magic Magnetic DIY Balls Maxomorra AB — Pyjama Set Polaris Sales Australia Pty Ltd — 2017-2018 Ace 150 and 2018 Ranger 150 Youth Vehicles Polaris Sales Australia Pty Ltd — Polaris RZR XP Turbo […]
Blog Question: Can I have your thoughts on the AirBNB guarantee
Good day Allan, Thanks so much for looking into his for me. https://www.airbnb.co.nz/terms/host_guarantee See attached and the link above for more information. I am interested in finding out more about the annual aggregate on the liability ‘policy’ also. Apparently this is $10,000,000 and once this is used up there is no money in the pot for further claims from airBnB hosts. Thanks, Kate [surname […]
Can interest on a loan be claimed under a business interruption policy?
One issue keeps coming up more regularly internally here at LMI than any other and that is loss adjusters refusing outright to consider additional interest being claimed as an Increase or Additional Increase in Cost of Working. I cannot understand why this is an issue as I know of hundreds if not thousands of cases where it has been paid. Yet what is happening is […]
How long can an act of bad faith have repercussions for the Insurer?
I was invited to a get together on insure-tech on Friday which I found extremely interesting. While waiting for proceedings to start I was chatting to the gentlemen next to me, an experienced and well seasoned broker. We were talking about an insurer and I recalled my very first encounter with them. It would have been in the early to mid 1980’s and I was […]
Has the customer been forgotten and if so what is the ultimate cost
I start with a story outside insurance. As a claims person I have been taking photographs in a documentary format capturing the facts for nearly 40 years. While it is an important part of my professional life it has also developed into a hobby when I need to get my head out of some of the technical issues that I am literally bombarded with every […]