The Mansfield Awards for Claims Excellence – How they came about?

The Mansfield Awards for Claims Excellence – How they came about?

Following on from Friday’s post, I thought I would provide a brief history of the Mansfield Awards for Claims Excellence as it is quite a common question asked of me. The reality is that not all Insurers are the same. Just like the policies they sell, which range from broad coverage to very narrow cover, claims departments react differently. Some provide the very highest level […]

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The Mansfield Awards 2018

The Mansfield Awards 2018

Last night, around 200 insurance professionals attended the 2nd annual Mansfield Awards evening held in Sydney. It was an enjoyable evening, boasting a short, sharp and shiny presentation style. I gave a short presentation on the criteria for winning an award and how they are decided, including details of the survey that is conducted, as well as a talk from Greg Pynt who shared some […]

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Please take a minute and have your say

Please take a minute and have your say

I appreciate that it is a very busy time for many people in the insurance industry, but the survey for this year’s Mansfield Awards for Claims Excellence closes at 8am on Tuesday. So please take a few minutes over the weekend and have your say on who has done the right thing, lifted their game, let you down or anything in between. A reminder that […]

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Have your say for the Mansfield Awards

Have your say for the Mansfield Awards

The second annual Mansfield Awards for Claims Excellence will take place on Thursday, 5th July evening in Sydney. If you have not put your name down as yet, please visit the website. Unlike other awards, where people nominate and the award can be given to the person who provides the best proposal, these awards are based on a survey as well as data obtained from the […]

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Guest Post – What does home insurance cover?

Guest Post – What does home insurance cover?

I often get requests from people and organisations seeking to make a guest post on my site. Unless it is meaningful and is not a straight product flog I will certainly share and embrace their articles. (You would be staggered how many requests I get from gambling sites). This guest post is from Alex at Lendi.com.au. What does home insurance cover?   The Wye River […]

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Has ClaimsComparison.com failed?

August 2013 saw the launch of LMI ClaimsComparison.com which provides a star rating of insurers claims service across over 20 classes of general insurance. This led on to the Mansfield Awards for Claims Excellence which were launched last year. The Mansfield Awards being a joint venture not for profit initiative of LMI Group and InsuranceNEWS. There were three reasons for the development of the free to […]

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Latest claims rating now available

As an addendum to the Mansfield Awards which were presented last week in Sydney (see here for article), I am pleased to advise that the latest claims ratings as determined by complaint data recorded by the Financial Ombudsmen Service, where appropriate, and insured feedback and our regular survey are now available at www.ClaimsComparison.com. As always, I encourage people to consider the claims service when purchasing […]

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Please have your say on claims – it counts towards the Mansfield Awards

The winners of The Mansfield Awards which recognises Claims Excellence will be announced on July 13. To have your say and rate the insurers you deal with on their claim service please go to http://www.surveygizmo.com/s3/1639869/Claims-Survey-current. The Awards are a not for profit initiative of the LMI Group and InsuranceNEWS, after concerns within both organisations that there was no recognition in Australia for claims personnel. Having been in the […]

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Did anyone partake in this survey

My post yesterday on two topics the supposed statistics of dodgy claims and the rise of the direct market in business insurance certainly generated a lot of response with heaps of emails on both. Last night I posted a follow up on the second issue, and this morning following further emails over night I thought I would add further comment on the first issue of […]

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A disturbing response to my post today on buying business insurance direct – Get Ready for a Manning Rant!

In response to my earlier post today I received this email from a distressed broker. Thanks yet again Allan for your insights. Yes; it is extremely distressing to note the upsurge in the so-called ‘direct’ market influence. I’m going to be very blunt now & tell you about an experience I’ve had during the last week. The son of a very loyal commercial client of 30 […]

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