Survey confirms that Advice not Price is what drives customer satisfaction

I read today an article that I share with you written by Jordan Reabold an assistant editor with the US based IA magazine which I supports the message I have been delivering at conferences and professional development days for the past 10 years. It was good to see that this message is confirmed by customer survey. “In relationships with brokers, what drives customer satisfaction among […]

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Travel Insurance – be careful you are not ripped off when you buy

WAtoday.com.au has warned consumers that the airlines are marking up the cost of travel insurance by a significant amount. The article I refer to can be found here. I have written a great many articles on the pitfalls of travel insurance over the years and my advice remains unaltered. This advice is as follows: The cover is important to have regardless of your age. You need […]

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5 reasons why landlords should insist their residential tenants have contents insurance

Lately there has been a spate of house fires around Australia where the tenant has been uninsured. Having been doing claims for over 45 years now, I have witnessed countless times the devastating effect that not being insured has on someone. When landlords lease out their commercial premises it is standard practice to at least have the tenant hold public liability insurance. This is a […]

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It will never happen to me – again

The first business day after our robbery, which I reported on last week, we dodged a very near bullet with an email scam attack. The circumstances were that I was out of the office travelling to film an episode for our YouTube channel when our financial controller received an email from an email account set with the name ‘Allan Manning’, reportedly me, asking if our […]

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