The General Insurance Ombudsman expresses concern that workers in the industry do not always understand the policies they sell. LMI has the tool to help.

This is the headline from ABC News on the 23rd February 2012. To read the entire article please go to http://www.abc.net.au/news/2012-02-23/insurance-ombudsman-urges-staff-training/3847102. In a nutshell Ombudsman John Price told AM there must be a greater focus on training and communication in the industry to ensure frontline staff provide customers with clear information. Policies do not clearly inform individuals, and it’s not only the consumer that’s confused […]

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