Lessons learned by a fire in my home Christmas 2018

Lessons learned by a fire in my home Christmas 2018

A Christmas to remember. After helping people through home and business fires for nearly 48 years, ‘it did happen to me’, at around 10:30pm Christmas night. After only about 1 1/2 hours sleep that night I posted a quick note on Facebook with a few photos. The response I received was a complete surprise. There were a few common themes. The first which was only […]

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Conference Reminder: Risk and the Business Insurance in History

Conference Reminder: Risk and the Business Insurance in History

With this year rushing to an end so quickly, I thought that I would remind everyone of the great conference being held next year in Seville, Spain from the 11th to the 14th June, 2019 on the History of Insurance as a Business. The conference has been many years in the making and experts from around the world will be presenting on the topic. The […]

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Is it time to rethink how we handle claims?

Is it time to rethink how we handle claims?

I read with great interest an article from Macquarie Research that property claims have increased by around 4% in a non cat year. I keep coming back to the point that we are being penny wise and pound foolish when it comes to claims handling. When I started as a loss adjuster, we were taught to identify if the loss was covered and if so […]

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A very nice helmet to add to the collection

A very nice helmet to add to the collection

Since an early part of my career I have been a collector of insurance and fire brigade memorabilia. When it comes to fire brigade helmets, the collection started when I handled a claim as a claims preparer for the owner of Mitchell’s Adventure in Sydney. At the end of the claim, obviously pleased with my efforts, he insisted I accept a personal gift of a […]

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The Mansfield Awards for Claims Excellence – How they came about?

The Mansfield Awards for Claims Excellence – How they came about?

Following on from Friday’s post, I thought I would provide a brief history of the Mansfield Awards for Claims Excellence as it is quite a common question asked of me. The reality is that not all Insurers are the same. Just like the policies they sell, which range from broad coverage to very narrow cover, claims departments react differently. Some provide the very highest level […]

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New General Insurance Product Class introduced on LMI RiskCoach

New General Insurance Product Class introduced on LMI RiskCoach

I am pleased to advise that the team at LMI Group have now added Corporate Travel as the 13th class of general insurance on which we provide risk and insurance information to our subscribers through LMI RiskCoach. Besides a wealth of general information about this important class of insurance we have included Corporate Travel in the Hazard Index and Risk Specific questions and points to consider for over […]

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RIMS 2018

Four of us from LMI Group have traveled to San Antonio in the US for the 68th annual RIMS (Risk Management Society) Conference. Several of us have been going for a number of years to stay up to date with our learnings and to gather ideas on ways we can provide a better service to our customers. While I have been privileged to present at […]

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Mansfield Awards – the movie

The Mansfield Awards for Claims Excellence hosted on the 13th July 2017 were a great success. InsuranceNEWS and LMI Group as organisers and hosts were delighted with the support received about the concept, from sponsors and from attendees. Here is a link to a highlights video to remind those that attended what happened on the night or if you did not make it, what you missed […]

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Please have your say on claims – it counts towards the Mansfield Awards

The winners of The Mansfield Awards which recognises Claims Excellence will be announced on July 13. To have your say and rate the insurers you deal with on their claim service please go to http://www.surveygizmo.com/s3/1639869/Claims-Survey-current. The Awards are a not for profit initiative of the LMI Group and InsuranceNEWS, after concerns within both organisations that there was no recognition in Australia for claims personnel. Having been in the […]

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46 years on: a lot has changed, some good, some not so good.

46 years ago, today, I started as a claims officer at the General Accident Fire and Life Assurance Corporation in Brisbane straight from high school. In that first year I assisted in handing claims from Cyclone Ada which hit the Whitsundays in 1970 and later in 1971, it was Cyclone Althea that hit Townsville. Fast forward 46 years and we are back handling claims not […]

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