Air-conditioner fires on the increase = greater need for smoke detectors in bedrooms

Air-conditioner fires on the increase = greater need for smoke detectors in bedrooms

I was pleased to see that the mainstream media were issuing a warning this morning about the high incidence of air-conditioners. As I reported at the start of the year, the electricity authority in my area advised that they had attended 3 fires caused by air-conditioners on Christmas Day alone. I have been in a room where an old window rattler caught fire but luckily […]

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Methylamphetamine use drives more illegal Meth labs

Methylamphetamine use drives more illegal Meth labs

Earlier this week, the Australian Criminal Intelligence Commission released the sixth report of the National Wastewater Drug Monitoring Program providing longer-term insights into drug consumption as the program concludes its second year. Using wastewater data between August 2017 to August 2018, it is estimated that more than 9.6 tonnes of methylamphetamine is consumed in Australia each year, as well as more than 4 tonnes of […]

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Not only high rises clad in combustible cladding

Not only high rises clad in combustible cladding

For quite sometime I have been raising concerns at the use of extruded polystyrene paneling in homes and low rise residential units and flats. As an example here is a post from 2013. I therefore read with interest an article from ABC news stating that there are hundreds of Australian homes covered in combustible cladding. My guess? The true number is in the thousands. The […]

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What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

Every day I spend an inordinate amount of time addressing claims that are off the rails. Here are just two emails that I received today. Neither seeking my help but just wanting someone to share their frustration on. I appreciate that you cannot turn an oil tanker around quickly, but if we are going to really consider the Insured’s customer experience we have to start […]

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Blog Question on Non-conforming cladding

Blog Question on Non-conforming cladding

I received the following question from an old friend who I first met while handling a complex claim for his company in 1984. I rang yesterday looking for advice or some information from LMI on the building cladding issue and if the commercial insurance underwriting industry are already or are considering paying claims out for “damage or loss” to the buildings. I wonder if its […]

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My wife and I have our kitchen back!

My wife and I have our kitchen back!

As I reported a month or so back our home caught fire on Christmas day. As ours is a period home, the cornice was not readily available so there was a delay in repairs. As soon as the cornice was up the trades all came in and we now have our kitchen or most of it back. The room where the fire started is still […]

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Even before we get a chance to stuff up, we are being criticised by the media and politicians. Let’s get real.

Even before we get a chance to stuff up, we are being criticised by the media and politicians. Let’s get real.

I thought, with the long overdue departure of Karl Stefanovic, who so unfairly attacked the industry after the Brisbane floods that I stopped watching the Today Show, that we would be getting more balanced reporting by the media. However, no doubt picking up on the Deputy Premier’s call for banks and insurers to “lift their socks” and show compassion to North Queenslanders’ affected by the […]

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Reducing the risk following the fire in my home

Reducing the risk following the fire in my home

The fire in my home on Christmas night 2018 was a giant wake up call to me and I thought that I would share some risk management treatments I have been implementing personally. I have, no doubt due to my profession, been risk averse and I was already in the process of upgrading my gutter and roof system at home in view of what I […]

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2 x Storm and tempest issues

2 x Storm and tempest issues

When I started in insurance, storm and tempest to fences was excluded property. This remains the case in many commercial policies although some have sub-limits. While stationed in Perth from mid-1990 to September 1991, one insurer started to offer storm and tempest cover to fencing. At the time, my thought was: do you know the pandora’s box you have just opened up? Yet the market […]

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Lessons learned by a fire in my home Christmas 2018

Lessons learned by a fire in my home Christmas 2018

A Christmas to remember. After helping people through home and business fires for nearly 48 years, ‘it did happen to me’, at around 10:30pm Christmas night. After only about 1 1/2 hours sleep that night I posted a quick note on Facebook with a few photos. The response I received was a complete surprise. There were a few common themes. The first which was only […]

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