Sharing the knowledge – 2018 Vero Commercial Fire Data Base

Sharing the knowledge – 2018 Vero Commercial Fire Data Base

One of the basic philosophies of LMI Group is to share the knowledge we gain from the many claims we are involved in for the benefit of the insurance industry, business and the wider communities. Of course, there are others within the insurance industry that share this approach and we praise them for their efforts. Adam Matteson from Vero shared with me the Commercial Fire […]

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Methylamphetamine use drives more illegal Meth labs

Methylamphetamine use drives more illegal Meth labs

Earlier this week, the Australian Criminal Intelligence Commission released the sixth report of the National Wastewater Drug Monitoring Program providing longer-term insights into drug consumption as the program concludes its second year. Using wastewater data between August 2017 to August 2018, it is estimated that more than 9.6 tonnes of methylamphetamine is consumed in Australia each year, as well as more than 4 tonnes of […]

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What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

Every day I spend an inordinate amount of time addressing claims that are off the rails. Here are just two emails that I received today. Neither seeking my help but just wanting someone to share their frustration on. I appreciate that you cannot turn an oil tanker around quickly, but if we are going to really consider the Insured’s customer experience we have to start […]

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Blog Question on Non-conforming cladding

Blog Question on Non-conforming cladding

I received the following question from an old friend who I first met while handling a complex claim for his company in 1984. I rang yesterday looking for advice or some information from LMI on the building cladding issue and if the commercial insurance underwriting industry are already or are considering paying claims out for “damage or loss” to the buildings. I wonder if its […]

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Even before we get a chance to stuff up, we are being criticised by the media and politicians. Let’s get real.

Even before we get a chance to stuff up, we are being criticised by the media and politicians. Let’s get real.

I thought, with the long overdue departure of Karl Stefanovic, who so unfairly attacked the industry after the Brisbane floods that I stopped watching the Today Show, that we would be getting more balanced reporting by the media. However, no doubt picking up on the Deputy Premier’s call for banks and insurers to “lift their socks” and show compassion to North Queenslanders’ affected by the […]

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The grim list of fires in recyling

The grim list of fires in recyling

A long standing friend and supporter of this blog, Adam Matteson of Vero has compiled a list of the fires that have involved the Recycling Industry in 2018. We at LMI have been commissioned to assist Insured’s on a number of these fires, have conducted many risk management audits and I have addressed the Victorian Waste Management Association – but even with all this first […]

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2 x Storm and tempest issues

2 x Storm and tempest issues

When I started in insurance, storm and tempest to fences was excluded property. This remains the case in many commercial policies although some have sub-limits. While stationed in Perth from mid-1990 to September 1991, one insurer started to offer storm and tempest cover to fencing. At the time, my thought was: do you know the pandora’s box you have just opened up? Yet the market […]

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Lessons learned by a fire in my home Christmas 2018

Lessons learned by a fire in my home Christmas 2018

A Christmas to remember. After helping people through home and business fires for nearly 48 years, ‘it did happen to me’, at around 10:30pm Christmas night. After only about 1 1/2 hours sleep that night I posted a quick note on Facebook with a few photos. The response I received was a complete surprise. There were a few common themes. The first which was only […]

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Spotlight on claims – when things go right!

Spotlight on claims – when things go right!

The storms across the east coast of Australia effected many businesses, one being a well known reception centre in Melbourne who had damage to ceilings, carpets and fixtures and fittings. With 2 weddings to be hosted over the weekend it needed a super human effort at a time when their is a massive demand to get things happening and allow the weddings to go on […]

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Christmas Tree Fires – check your lights and have a water reservoir for your tree if it is real

Christmas Tree Fires – check your lights and have a water reservoir for your tree if it is real

I was out at Bunnings over the weekend and saw the local Scout Troop selling harvested Christmas Trees. Over the many years of my career, I have seen fires in Christmas trees both real and artificial. A fire is heart breaking at any time, but when the tree has all the presents beneath it and the fire starts it is even worse than ever. Faulty […]

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