Blog Question: Concessions Agreement

Blog Question: Concessions Agreement

I received the following question on the Concessions Agreement: Hi Allan, I note the ISR policy still has the “Concessions agreement” clause. Is this still relevant and how does it actually apply in terms of any claim? Regards David [surname and email provided] I replied as follows. The Concessions Agreement was from a different age. It really died, after many decades in the 1990’s. The […]

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Introducing Claims Service Star Ratings

Introducing Claims Service Star Ratings

As I have reported in a few recent blog posts, I have been extremely disheartened at some of the revelations that are coming out of the Royal Commission. Some issues have not been surprising and I am pleased they are being addressed. I think that Mr Peter Kell has hit the nail on the head with several of his statements including: The community expects that […]

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Blog Question: Contribution between insurers

Blog Question: Contribution between insurers

Hello Allan, I have a claim where the Insured has two policies. One insurer [Insurer X] is deducting the gross settlement from other insurer [Insurer Y] from their settlement so the client is in effect worse off by taking out a second policy. Fundamentally, I cannot agree with an insurers approach and feel that despite our insured purchasing additional cover through a second insurer to […]

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Is it time to rethink how we handle claims?

Is it time to rethink how we handle claims?

I read with great interest an article from Macquarie Research that property claims have increased by around 4% in a non cat year. I keep coming back to the point that we are being penny wise and pound foolish when it comes to claims handling. When I started as a loss adjuster, we were taught to identify if the loss was covered and if so […]

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Can interest on a loan be claimed under a business interruption policy?

Can interest on a loan be claimed under a business interruption policy?

One issue keeps coming up more regularly internally here at LMI than any other and that is loss adjusters refusing outright to consider additional interest being claimed as an Increase or Additional Increase in Cost of Working. I cannot understand why this is an issue as I know of hundreds if not thousands of cases where it has been paid. Yet what is happening is […]

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Greek Wildfires – an update

Greek Wildfires – an update

While I was over in Fiji to deliver a paper at a conference I heard that Greece had been hit by wild fires. I checked with our staff with a Greek heritage to ensure their families were okay and I immediately dropped a note to our fellow International Institute of Claims Preparers member Fair Consulting’s Managing Director to make sure he and his family and […]

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Thank you industry in your help on the changes to the 457 visas

Thank you industry in your help on the changes to the 457 visas

Yesterday, senior representatives from Crawford & Co, Cunningham Lindsay, LMI Group, and the Insurance Council of Australia held a teleconference call with advisers from the Australian Government. This was hosted by communications experts Newgate. During the meeting we had a very fair opportunity to explain the role of loss adjusters in the claim process, the attributes, experience and qualifications necessary to deal with the ever […]

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The Mansfield Awards for Claims Excellence – How they came about?

The Mansfield Awards for Claims Excellence – How they came about?

Following on from Friday’s post, I thought I would provide a brief history of the Mansfield Awards for Claims Excellence as it is quite a common question asked of me. The reality is that not all Insurers are the same. Just like the policies they sell, which range from broad coverage to very narrow cover, claims departments react differently. Some provide the very highest level […]

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The Mansfield Awards 2018

The Mansfield Awards 2018

Last night, around 200 insurance professionals attended the 2nd annual Mansfield Awards evening held in Sydney. It was an enjoyable evening, boasting a short, sharp and shiny presentation style. I gave a short presentation on the criteria for winning an award and how they are decided, including details of the survey that is conducted, as well as a talk from Greg Pynt who shared some […]

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Blog question – Possible time gap in coverage when changing insurers

Blog question – Possible time gap in coverage when changing insurers

One of the questions I received yesterday read: “I seem to recall a case where a customer switched insurers, neither insurer’s policy specified a start or expiry time, only a date.  A incident causing rise to a claim occurred on that specific date and both Insurer’s were passing responsibility to the other. What I can’t recall is the outcome, which insurer was ultimately responsible and […]

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