Lessons learned by a fire in my home Christmas 2018

Lessons learned by a fire in my home Christmas 2018

A Christmas to remember. After helping people through home and business fires for nearly 48 years, ‘it did happen to me’, at around 10:30pm Christmas night. After only about 1 1/2 hours sleep that night I posted a quick note on Facebook with a few photos. The response I received was a complete surprise. There were a few common themes. The first which was only […]

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Spotlight on claims – when things go right!

Spotlight on claims – when things go right!

The storms across the east coast of Australia effected many businesses, one being a well known reception centre in Melbourne who had damage to ceilings, carpets and fixtures and fittings. With 2 weddings to be hosted over the weekend it needed a super human effort at a time when their is a massive demand to get things happening and allow the weddings to go on […]

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Christmas Tree Fires – check your lights and have a water reservoir for your tree if it is real

Christmas Tree Fires – check your lights and have a water reservoir for your tree if it is real

I was out at Bunnings over the weekend and saw the local Scout Troop selling harvested Christmas Trees. Over the many years of my career, I have seen fires in Christmas trees both real and artificial. A fire is heart breaking at any time, but when the tree has all the presents beneath it and the fire starts it is even worse than ever. Faulty […]

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What will it take to change dangerous behaviour and it happened to us

What will it take to change dangerous behaviour and it happened to us

I was staggered at the number of people filmed driving through flooded roads during the storms this week in NSW. It not only puts the car at risk and the neighbouring property which is hit by the wake from the vehicle, but it puts the driver and passengers in danger and those that go to their rescue. Clearly there needs to be a three pronged […]

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Travel Insurance – A discussion brokers need to have with their clients

Travel Insurance – A discussion brokers need to have with their clients

I have been concerned for some time at what appears to be an increasing number of travel claims that have come to me where there was no cover in place, or the cover did not operate as it should. To assist brokers, LMI included Corporate Travel as one of the areas of risk to consider in the RiskCoach and ContinuityCoach products, while we added Corporate […]

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Blog Question: Concessions Agreement

Blog Question: Concessions Agreement

I received the following question on the Concessions Agreement: Hi Allan, I note the ISR policy still has the “Concessions agreement” clause. Is this still relevant and how does it actually apply in terms of any claim? Regards David [surname and email provided] I replied as follows. The Concessions Agreement was from a different age. It really died, after many decades in the 1990’s. The […]

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Introducing Claims Service Star Ratings

Introducing Claims Service Star Ratings

As I have reported in a few recent blog posts, I have been extremely disheartened at some of the revelations that are coming out of the Royal Commission. Some issues have not been surprising and I am pleased they are being addressed. I think that Mr Peter Kell has hit the nail on the head with several of his statements including: The community expects that […]

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Blog Question: Contribution between insurers

Blog Question: Contribution between insurers

Hello Allan, I have a claim where the Insured has two policies. One insurer [Insurer X] is deducting the gross settlement from other insurer [Insurer Y] from their settlement so the client is in effect worse off by taking out a second policy. Fundamentally, I cannot agree with an insurers approach and feel that despite our insured purchasing additional cover through a second insurer to […]

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Is it time to rethink how we handle claims?

Is it time to rethink how we handle claims?

I read with great interest an article from Macquarie Research that property claims have increased by around 4% in a non cat year. I keep coming back to the point that we are being penny wise and pound foolish when it comes to claims handling. When I started as a loss adjuster, we were taught to identify if the loss was covered and if so […]

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Can interest on a loan be claimed under a business interruption policy?

Can interest on a loan be claimed under a business interruption policy?

One issue keeps coming up more regularly internally here at LMI than any other and that is loss adjusters refusing outright to consider additional interest being claimed as an Increase or Additional Increase in Cost of Working. I cannot understand why this is an issue as I know of hundreds if not thousands of cases where it has been paid. Yet what is happening is […]

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