LMI Claims Service Survey Results
As part of LMI’s drive for constant improvement, we surveyed a large cross section of our claims services customers and the brokers that the team dealt with. It was a short survey with only 5 questions covering the initial engagement process, communication, advice, speed of service, pro-activity and technical knowledge.
We had a 30+% response rate which in today’s busy world is quite high and I thank all those that responded.
While LMI Claims Service rated well with 87% rating the overall service, very good or excellent, the stand out result was in our technical knowledge. Here it was 77.5% at the highest rating and a further 16.4% at the next level.
The results were shared with the claims services team at the 17th Annual LMI Conference and a big chunk of time devoted to improving other parts of our service delivery so that the team provide the highest level of service to our clients when they need us most, when they have a serious claim.