Positive Feedback

One of the great things about LMI’s role in assisting claims is the appreciation that our customers show. Every week I receive one or two emails thanking us and or complimenting the team on our service. I thought I would share those from the past week with readers.

The first involves a business interruption claim where through the help of our claims expert Derek Jorgensen, the loss was mitigated and is about to be finalised. The Managing Director for the Insured, Bratan Engineering Pty Ltd wrote:

Thanks for all your help though the last 8 weeks, you have been a tremendous help and have always conducted everything in a professional and fast manner to minimise the hassles for us.

The second one involved a claim arising from Cyclone Yasi by Kookaburra Holiday Park which was handled Revell Weightman, head of LMI Forensic Accounting.

Since Cyclone Yasi, we engaged the services of LMI Group for our BI Insurance and Material Damages Claim.

 

Revell Weightman was appointed our contact and during this time we found him to be extremely thorough, competent and diligent in all his investigations pertaining to our claim.

 

His attention to detail, communication with our insurer and ourselves, left no stone unturned.  He was most tenacious at all times, endeavouring to obtain the maximum amount to allow us to repair the necessary damages to our holiday park.  Should a similar occurrence happen again, we would not hesitate to contact Revell to oversee the entire process.

 

We are a family owned and operated business and collectively, we cannot speak highly enough of the manner in which he assisted and supported us during the last eighteen months.  When we were at our lowest he encouraged us to keep going and gave us moral support.  We sincerely wish to thank him for his time and efforts.

 Like any good company, we do take the feedback we get, both positive and those that offer constructive criticism, carefully in our quest for excellence.