Prof. Allan Manning's Blog

The good and bad of insurance

The good and bad of insurance

I traveled interstate over the past couple of days and had very productive meetings with senior insurance people and brokers passionate about general insurance and the protection of their customers. When I got home I flicked on the news and heard the story of the client of insurer owned by the Commonwealth Bank that had been with them for 20 years as a premium paying […]

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Devastating fire sparked by a heater

Devastating fire sparked by a heater

I was sad to receive the following article this morning where two young toddlers have perished in a bedroom fire in Geelong East, Victoria. It is believed a toy fell onto a bar heater, which was turned on earlier in the morning, and ultimately sparked a small fire, causing smoke. This silent small fire went on to engulf the entire room with smoke and the […]

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Takata Airbag Recall Saga continues..

Takata Airbag Recall Saga continues..

I have written on this issue a few times since it all came to light, however a new push from the South Australian government which has now begun enforcing a ban, stopping the registration of any affected vehicles which have not had the recall completed. I have even seen cases where insurance professionals haven’t had their car’s parts replaced when it is readily available and […]

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Hurricane Florence

Hurricane Florence

A lot of world’s insurance premium pricing is based on the US Hurricane Season so it is not a good start when such a significant hurricane arrives so early in the season. While our thoughts and prayers are with all of the people in the path of Hurricane Florence, I hope for everyone’s sake that it is not as severe as predicted and damage is […]

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Product Recalls Australia – 12 September 2018

Product Recalls Australia – 12 September 2018

This week’s product recalls includes the following: Australia Manolite Pty Ltd— Aviator Sunglasses Australia Manolite Pty Ltd — Bow & Arrows Australia Manolite Pty Ltd — Halloween Make Up White Cream Australia Manolite Pty Ltd — Halloween Face Paint Australia Manolite Pty Ltd — Nail Polish Australia Manolite Pty Ltd — Creepy Skin Face Paint make up Sunshine Sprouts — Alfalfa Sprouts Marine Power International […]

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Customer care in 2018 or Stalinist Russia in 1950?

Customer care in 2018 or Stalinist Russia in 1950?

As I arrived home last Friday, the lyrics of the song ‘some days are diamond and some days are stone’ came to mind. This one was one of the stones, I was really worrying about where our industry was going. I felt that one Insured was being terribly treated and unfairly punished caught up in a Catch 22 situation that was impossible to resolve. It […]

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Why I feel let down by Victorian WorkCover

Why I feel let down by Victorian WorkCover

The tragic events surrounding the crane dropping its load and killing a worker and seriously injuring another brings back the frustration I experienced when trying to deal with the builder constructing a high rise apartment block next to our Melbourne office. Having seen the results of tilt slab panels being dropped from cranes around Australia and even just falling over once erected I tried to […]

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Product Recalls Australia – 4 September 2018

Product Recalls Australia – 4 September 2018

This week’s product recalls includes the following: Metcash — Community Co Thai Salad Kit 285g Mitchell’s Adventure — Embrace Nature, Enjoy Life Elastic Strap G&G Factory Outlet — Children’s Aviator Style Sunglasses Target Australia — 2 Pack Long Multi-Purpose Latches Trek Bicycle Corporation (Australia) Pty Ltd — Bontrager Line Pro Flat Bicycle Pedals Orange Technology Group Pty Ltd — 216pc 4mm 5mm Neo Cube Magnetic […]

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ANNOUNCING – Lessons Learned: Chicago

ANNOUNCING – Lessons Learned: Chicago

Today, I consider to be a great day, for it is when I completed the final proof read of my latest book. This one is different as for the first time I co-authored with my daughter, Susan. The book looks at 6 major events over Chicago’s history. These are: The Great Chicago Fire The Haymarket Riots The Iroquois Theatre Fire SS Eastland Tylenol Murders The […]

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Making sure you make your monthly car insurance payments

Making sure you make your monthly car insurance payments

A matter has been brought to us by a broker whose daughter purchased motor insurance on a month by month basis. It appears she did not use her dad but purchased it through what appears to be an authorised representative of the insurer. I could stand corrected on this as it is only early days. Anyway, on the day the monthly payment was meant to […]

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