eServices more important than ever during Stage 4 lockdowns
For many of us who have been doing the right thing since back in March with working from home, social distancing, masks and hand hygiene and only going out to visit clients where critical it has been a bitter blow to have our businesses further effected by Stage 4 restrictions.
At this stage all insurance and insurance ancillary services are in the must be closed category which fails to acknowledge what happens in the event of a fire or storm or other insured event that causes injury or damage. We are hoping that inspections by claims adjusters will be permitted along with make safe operations. We need to obviously reduce the likelihood of further loss or damage, get homes and businesses back as quick as we can and preserve evidence where there is a right of recovery. This can be done safely with good work practices.
What is also worrying is that many clients will not be getting a full review of their insurances at renewal. More than ever, providing your clients with reports from services such as LMI RiskCoach, LMI ContinuityCoach and tools like LMI BIcalculator will help the process, and reduce the exposure of a potential professional indemnity claim. For clients with an ISR policy using PolicyCoach.com assists in checking the correct endorsements are in place. This has proved so important in claim after claim particularly this year.
Comparisons of products and features are going to explain why the product a broker is offering is superior to one that an insured with more time on their hands has checking the price of insurance on the internet. So please include a comparison from LMI PolicyComparison.com with your renewal documents which highlights the benefits and reminds the insured of any exclusions.
Many in the industry have been taking the time to improve their knowledge by purchasing one or more of our books on insurance while many brokers have elected to take up formal studies through LMI College or are doing more reading and training on the College’s eLearning platform.
To learn more about any of these products or services please visit www.LMIGroup.com or email me at allan.manning@lmigroup.com.
Last but by no means least, we at LMI know just how stressful a crisis can be in a person’s life. To assist our clients we brought a Doctor of Psychology on board as part of our expert team from 1 July 2020. Dr Susan trades as Mastering our Minds Pty Ltd with 100% client confidentiality assured.
If anyone is finding the current situation a bit more than they can bear at the moment and would like to talk to someone who cares, please contact Dr Susan at susan@mom.com.au This is a complimentary service offered by LMI to those in the industry and this blog’s community.