Have we learned anything in claims from the Royal Commission?

Have we learned anything in claims from the Royal Commission?

The Royal Commission really brought out a few reoccurring themes. One was all about culture, a second about failure to act in good faith and third considering the customer experience. Linked to this are two issues that keeps popping up, and I have written on both before. The first is certainty of contract and the second is treating the insured fairly. Earlier this week I […]

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More on the composite cladding issue

More on the composite cladding issue

One of the biggest issues facing the construction and insurance industries of late has been the use of composite paneling. Of course linked to this is the number of fires involving extruded polystyrene “XPS” in cool rooms. I am anxious to learn as much as I can about the issues as is Steve Manning and we acknowledge those that are assisting us including AXA UK […]

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Not only high rises clad in combustible cladding

Not only high rises clad in combustible cladding

For quite sometime I have been raising concerns at the use of extruded polystyrene paneling in homes and low rise residential units and flats. As an example here is a post from 2013. I therefore read with interest an article from ABC news stating that there are hundreds of Australian homes covered in combustible cladding. My guess? The true number is in the thousands. The […]

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What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

Every day I spend an inordinate amount of time addressing claims that are off the rails. Here are just two emails that I received today. Neither seeking my help but just wanting someone to share their frustration on. I appreciate that you cannot turn an oil tanker around quickly, but if we are going to really consider the Insured’s customer experience we have to start […]

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The danger to an Insured when they ignore known risks

The danger to an Insured when they ignore known risks

While carrying out training earlier this week, I was approached by a concerned underwriter who explained that one of their senior risk surveyors had carried out a risk survey on a high rise building and they identified that the fixing mechanisms to hold the cladding in place were deteriorating and there was a real chance that pieces, or whole sections, of the cladding could fall, […]

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Humbled at the Midway Club

Humbled at the Midway Club

It was a most interesting day for me at the Midway Club today. The Club was founded by senior insurance personnel who had moved from interstate as a way of welcoming them and their wives to Melbourne. As a rough around the edges Brisbane boy who had gone to a public school, I was a little worried when I was transferred to Melbourne to take […]

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Changes to the New Zealand Residential Tenancies Act and to PolicyComparison in Australia on methamphetamines.

The Residential Tenancies Amendment Bill (No 2) has just passed the Select Committee stage of the New Zealand legislative process. The Bill will change the Residential Tenancies Act (1986) in ways that will affect general insurers in the following areas: clarifying the state of the law regarding tenants’ responsibility for careless damage to property, including insurers’ rights of recovery; requiring landlords to disclose information about their […]

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The difference between Home and Strata Insurance

A number of insurance brokers have contacted me of late concerned that unit holders and body corporates are obtaining quotations from comparator sites and some new entrant direct insurers on their body corporate or their individual unit. This of course is a nightmare situation as the cover afforded under a home building policy is totally different from a residential strata complex. Issues such as common […]

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Warning on Asbestos Imports

Since the beginning of 2004, Australia has had a complete ban on the importation, manufacture and use of asbestos and products containing asbestos. As with some of the electrical wiring and insulated foam panels that are being imported from China, it has now been found that building materials, auto parts, crayons and other products imported into Australia from China, contain asbestos. It is my understanding […]

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