Domestic Boiler v Commercial Boiler

Domestic Boiler v Commercial Boiler

Following on from my post yesterday, I received a question asking how would a commercial premises ever have a boiler for domestic purposes? The reality is, exactly the same boiler could be used for commercial purposes in one business and only be used for domestic purposes in another. When it comes to insurance, a boiler, say a hot water system or a coffee machine that […]

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A good news story on travel Insurance

A good news story on travel Insurance

I have two posts about travel insurance today. This one is a fun one that highlights the importance of reading the policy that I read from the Stuff site. Ms Donelan Andrews, a high school teacher living in Georgia, US. She purchased a travel policy through a travel insurer I have never heard of, called Tin Leg a subsidiary of Squaremouth. Unlike the vast majority […]

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Where insurance can appear unfair and not in the best interests of the consumer

Where insurance can appear unfair and not in the best interests of the consumer

There are a couple of areas of the law that can appear to be unfair to an insured. A recent case has highlighted one. In Globe Church Incorporated v Allianz Australia Insurance Limited & Anor [2019] NSWCA 27 Globe Church argued that time started to accrue when the ISR insurers breached their obligations under the policy by not indemnifying Globe Church and not from the […]

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I cannot understand the copycat attacks following the strawberry product tampering

I cannot understand the copycat attacks following the strawberry product tampering

My latest book, co-authored with my daughter Susan, Chicago: Lessons Learned has just gone off to the printers in readiness for the launch in Chicago on the day Susan graduates with her Doctor of Psychology.  One of the 6 case studies that we researched was the Tylenol Murders in 1982 which led to massive changes in packaging to prevent a re-occurrence. While no one was […]

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Blog Question: Contribution between insurers

Blog Question: Contribution between insurers

Hello Allan, I have a claim where the Insured has two policies. One insurer [Insurer X] is deducting the gross settlement from other insurer [Insurer Y] from their settlement so the client is in effect worse off by taking out a second policy. Fundamentally, I cannot agree with an insurers approach and feel that despite our insured purchasing additional cover through a second insurer to […]

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Is travel insurance free with your credit card better than Corporate Travel Insurance?

Is travel insurance free with your credit card better than Corporate Travel Insurance?

Most insurance brokers and travel insurers would immediately say, of course not! Corporate Travel is the Rolls Royce of travel insurance. Well, free travel insurance with a credit card is better for one insurer when it comes to cancellation due to illness between the date of purchasing the tickets and the start of the travel. In this case, the Insured had been with the same […]

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Blog question – Possible time gap in coverage when changing insurers

Blog question – Possible time gap in coverage when changing insurers

One of the questions I received yesterday read: “I seem to recall a case where a customer switched insurers, neither insurer’s policy specified a start or expiry time, only a date.  A incident causing rise to a claim occurred on that specific date and both Insurer’s were passing responsibility to the other. What I can’t recall is the outcome, which insurer was ultimately responsible and […]

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Are Interest Costs claimable as an Increased or Additional Increased Cost of Working?

Are Interest Costs claimable as an Increased or Additional Increased Cost of Working?

This is a question often put to me as some loss adjusters and insurers push back when it is claimed. If I start with the actual wording from the Australian Industrial Special Risks policy which is found in many other policies, it reads: “The Insurance under this Item is limited to Loss of Gross Profit due to: (a) Reduction in Turnover; and (b) Increase in […]

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Meth Labs pose an additional risk for Property Owners and Real Estate Agents

A staggering number of rented properties in Australia and New Zealand are being used for the illegal manufacture of the drug Methamphetamine turning the home into a clandestine Meth Lab. The question then arises what steps are reasonable for a property owner and or their real estate agents to ensure the property is free from any contaminate left by such an operation. Some matters It is […]

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When does the Indemnity Period end?

At LMI Group, we have an issue which comes across, almost in waves, in regards to a number of claims which needs to be addressed before the next flavour of the month adjustment to reduce an Insured’s claim. The one we have just overcome is where the adjuster has made a “notion” adjustment, without explaining the basis for it. Now, we have come across on […]

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