More on engineers’ fees

More on engineers’ fees

Earlier this week I posted an article explaining the coverage afforded by the additional benefit found in most quality property insurance policies, both home and commercial, for architects, engineers, clerk’s of works etc. This morning I received this note from one of the LMI team in New Zealand. I have read your article on professional fees with interest as I had a similar argument with […]

Read Me

Architects, Surveyors’ & Similar Fees – what cover is being provided to an Insured?

Architects, Surveyors’ & Similar Fees – what cover is being provided to an Insured?

This question has been put to me by several of the LMI team who are being advised by loss adjusters that these fees are only in respect of the reinstatement. So, this then leads to the question of when does reinstatement commence and what does it include? Claims where this debate seems to be reoccurring is under the Industrial Special Risks (“ISR”) policy. The answer […]

Read Me

Where insurance can appear unfair and not in the best interests of the consumer

Where insurance can appear unfair and not in the best interests of the consumer

There are a couple of areas of the law that can appear to be unfair to an insured. A recent case has highlighted one. In Globe Church Incorporated v Allianz Australia Insurance Limited & Anor [2019] NSWCA 27 Globe Church argued that time started to accrue when the ISR insurers breached their obligations under the policy by not indemnifying Globe Church and not from the […]

Read Me

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

What a week – I share two insureds’ (both from within the insurance industry) experience with claims.

Every day I spend an inordinate amount of time addressing claims that are off the rails. Here are just two emails that I received today. Neither seeking my help but just wanting someone to share their frustration on. I appreciate that you cannot turn an oil tanker around quickly, but if we are going to really consider the Insured’s customer experience we have to start […]

Read Me

My wife and I have our kitchen back!

My wife and I have our kitchen back!

As I reported a month or so back our home caught fire on Christmas day. As ours is a period home, the cornice was not readily available so there was a delay in repairs. As soon as the cornice was up the trades all came in and we now have our kitchen or most of it back. The room where the fire started is still […]

Read Me

2 x Storm and tempest issues

2 x Storm and tempest issues

When I started in insurance, storm and tempest to fences was excluded property. This remains the case in many commercial policies although some have sub-limits. While stationed in Perth from mid-1990 to September 1991, one insurer started to offer storm and tempest cover to fencing. At the time, my thought was: do you know the pandora’s box you have just opened up? Yet the market […]

Read Me

Lessons learned by a fire in my home Christmas 2018

Lessons learned by a fire in my home Christmas 2018

A Christmas to remember. After helping people through home and business fires for nearly 48 years, ‘it did happen to me’, at around 10:30pm Christmas night. After only about 1 1/2 hours sleep that night I posted a quick note on Facebook with a few photos. The response I received was a complete surprise. There were a few common themes. The first which was only […]

Read Me

Christmas Tree Fires – check your lights and have a water reservoir for your tree if it is real

Christmas Tree Fires – check your lights and have a water reservoir for your tree if it is real

I was out at Bunnings over the weekend and saw the local Scout Troop selling harvested Christmas Trees. Over the many years of my career, I have seen fires in Christmas trees both real and artificial. A fire is heart breaking at any time, but when the tree has all the presents beneath it and the fire starts it is even worse than ever. Faulty […]

Read Me

Thanks InsuranceNEWs and all those that wrote

Thanks InsuranceNEWs and all those that wrote

Just a quick post to thank Terry McMullan and the team from InsuranceNEWS for picking up on my blog post on Monday about the effect that the Australian Government’s decision to remove Insurance Loss Adjusting from the Skilled Migration Program will have on our industry. A number of people saw either the InsuranceNEWS article or my blog post and have written in expressing their concern. […]

Read Me

Lessons from the Tyre Industry for the General Insurance Industry

Lessons from the Tyre Industry for the General Insurance Industry

I recall quite plainly when the then NZI Insurance started advertising insurance on buses, my then state manager, Mr Russel Hay of the General Accident Insurance could not believe that any insurer would discredit the industry by advertising on the side of a bus. As a young man I did not see anything wrong with this but Mr Hay thought that this degraded the great […]

Read Me