The Royal Commission really brought out a few reoccurring themes. One was all about culture, a second about failure to act in good faith and third considering the customer experience. Linked to this are two issues that keeps popping up, and I have written on both before. The first is certainty of contract and the second is treating the insured fairly. Earlier this week I […]
7th Asia Insurance Brokers’ Summit
I am pleased to be speaking next week at the 7th Asia Insurance Broker’s Summit alongside some of the most dedicate insurance broking professionals in Australasia. The conference is being held in Jakarta, Indonesia on the 5-6th March. I share the conference agenda/brochure below for anyone who may be interested: It is close but it not too late to get along, register: http://www.asiainsurancereview.com/Events/Register/Asia/airbrokers2019
Conference Reminder: Risk and the Business Insurance in History
With this year rushing to an end so quickly, I thought that I would remind everyone of the great conference being held next year in Seville, Spain from the 11th to the 14th June, 2019 on the History of Insurance as a Business. The conference has been many years in the making and experts from around the world will be presenting on the topic. The […]
Discussing Risk Management with the Victorian Waste Management Association
I was invited to speak on the thorny topic of availability of general insurance or lack thereof to the Victorian Waste Management Association. The invitation was made through the Associations long term broker RSM Group. The Association is clearly not sitting still on this and invited a number of speakers from the Fire Services, CSIRO, Environmental Protection Authority among others to assist them in understanding […]
Have your say for the Mansfield Awards
The second annual Mansfield Awards for Claims Excellence will take place on Thursday, 5th July evening in Sydney. If you have not put your name down as yet, please visit the website. Unlike other awards, where people nominate and the award can be given to the person who provides the best proposal, these awards are based on a survey as well as data obtained from the […]
RIMS 2018
Four of us from LMI Group have traveled to San Antonio in the US for the 68th annual RIMS (Risk Management Society) Conference. Several of us have been going for a number of years to stay up to date with our learnings and to gather ideas on ways we can provide a better service to our customers. While I have been privileged to present at […]
RISK AND THE INSURANCE BUSINESS IN HISTORY, SEVILLE 2019
As many of you know, I thoroughly enjoy researching the history of general insurance and the conference in 2019 in Seville, Spain is of great interest to me. Professor Robin Pearson, who was a key note speaker at the Bengkulu conference to celebrate the 250th Anniversary of the Principle of Utmost Good Faith, is a co-host of the upcoming conference to be held at the […]
Northern Territory Insurance Conference
Last week I had the pleasure of attending the Northern Territory Insurance Conference. The sole aim of this conference is to provide education for the Northern Territory Insurance Community with no charge for attendees. Big thank you and well for a seamless and professional conference organised by Young Insurance Professionals (YIPS), led by Katie Mc Gettigan and John Vanarey. Special thanks also to the sponsors […]
Call for papers
Between the 11th and 14th June 2019 there is going to be a technical insurance conference looking in detail at risk and the insurance business in history from the middle ages. The event is drawing experts from all around the world and I for one will certainly be attending. The organising committee is seeking proposals for sessions and I attach the documentation so if you […]
Latest claims rating now available
As an addendum to the Mansfield Awards which were presented last week in Sydney (see here for article), I am pleased to advise that the latest claims ratings as determined by complaint data recorded by the Financial Ombudsmen Service, where appropriate, and insured feedback and our regular survey are now available at www.ClaimsComparison.com. As always, I encourage people to consider the claims service when purchasing […]