Last week I posted the story of an insured who had inadvertently allowed their insurance to lapse last October. They only found out that this was the case when they attempted to lodge a claim when a stolen car drove into the front of their home. The Insured’s sister contacted the insurance to arrange for insurance to be reinstated on the house, so it was […]
Thanks for all your kind wishes
Just a short post today to thank all those who phoned, sent texts, emails and comments expressing their condolences on the passing of Max Salveson on Monday. So many shared wonderful stories about how willing Max was to share his vast knowledge. I end with just one of the many such comments from Peter, a highly respected insurance technician. Will dearly be missed, a true […]
Smoke alarms in the home – the regulatory requirements are inadequate
In view of the engagement with our community, following our analysis of the Swiss nightclub fire, Terry Jackson and I explore how we believe the current regulatory requirements in some jurisdictions are inadequate to protect the life of the occupiers. I hope that most people, and certainly those of us in the general insurance industry are aware of the legal requirement to have smoke alarms […]
Question on Co-Insurance after a total loss
I received the following question from a broker earlier this week. It is a question that I am asked from time to time so I thought I would share my answer with you. Hello Allan, Hope this message finds you well. A quick question if you don’t mind, please. Under an industry ISR Mark IV wording, would the co-insurance/average clause apply in the event of […]
Insurers at their best at a shocking time
General Insurance is often demonised even before it has a chance to mess up after a natural disaster. Over the years, I have seen many heartwarming cases where insurers have gone out of their way to help customers and their communities in their hour of need. It was for this reason that I worked to help create the Mansfield Awards for Claims Excellence coming up […]
Reflecting on a claim
Last Thursday, I posted an article on the nightclub fire in Switzerland. Then on Friday, I posted a couple of thoughts triggered by that fire. Watching the video of people filming the fire starting sent shivers through me thinking that many of them most likely perished in that fire. It also brought back a liability claim that I investigated more than 10 years ago which […]
A couple of thoughts triggered by yesterday’s post on the Swiss Nightclub fire.
As I was researching the tragic fire at the Le Constellation Nightclub in Switzerland, I kept asking myself: have we not learned anything from history? In Lessons Learned Chicago, Dr Susan and I researched the horrific loss of life in the Iroquois Theatre Fire (1903). In this over packed theatre, it is estimated that 575 people were killed on the day of the fire, while […]
Live safely in public places, do not be a follower take the lead – lessons from the Switzerland fire.
The underlying message of this important post is to never assume you are safe in crowded places, Always, know, in advance, at least one alternative emergency exit door and / or pathway to safety and take/lead others. The horrific fire in Switzerland at the “Le Constellation” nightclub where 41 young people lost their lives, some while filming the fire and the equally tragic shootings in […]
Great to see the government is cracking down on dodgy claims operators
I read with interest in InsuranceNEWS.com.au that the government is cracking down on dodgy claims operators, with the article singling out credit hire and accident management companies. I have posted about their practices in the past for years now and have helped quite a few people who have been targeted by such firms including one of our staff here at LMI Group. Hopefully this is […]
LMI turns 27 today
In a fast-paced world, it’s vital to pause and celebrate the milestones that define us. Today, LMI Group marks its 27th anniversary, tracing our journey back to February 25, 1999. My deepest thanks go to the entire LMI team. Your dedication to supporting our clients and your tireless work in building the trusted brand we are today have made this achievement possible. I also thank […]