A Risk Management and Customer Improvement Suggestion for Accommodation Houses
Two things that hotels should consider; one, for improved risk management and the other, for better customer service.
The first is the design of the showers. Stepping in and out of a bath is not a safe practice, particularly for older guests. Baths are slippery when wet which adds to the risk of a fall. The one I had in a upmarket hotel in Perth had the added risk of a shower screen that hinged in and out. I slipped slightly as I was showering and leant against the what I thought was a fixed glass pane only to have it move on me. Luckily, I was fit and agile enough to correct myself and not fall but I could see that for others they could easily have fallen.
Hotel operators have a duty to provide a safe place for their guests and the architects, interior designers and builders, and others involved in the refreshment should really consider how many people actually use a bath, the risks associated with using them when designing a new hotel and when refreshing the design.
I will pass this on to the risk surveyors at LMI, for what it is worth, to ensure that the first tip is recorded in future risk surveys if it is not already there.
The second thing is less of a risk management issue, but more of an annoyance. I travel and stay in a different hotel night after night. I tend to travel light and do not carry bath gel, shampoos and conditioner with me. Trying to work out which is which while in the shower is a challenge. I do not wear glasses but it must be worse for those that do, as even with good eyesight it is very difficult to read the fine print, often in different directions in non-contrasting colours.