A quick update on LMI’s response to the bush fires
My colleagues and I from LMI are looking after losses arising from the bush fires in 4 states using our locally based claims teams. We are fortunate to be able to assist in every state and territory in Australia and New Zealand, the only firm with team members all around. It also allows us the opportunity to bring in additional resources as required from other offices throughout the Group.
LMI is also unique in that we also have a psychologist as part of our team to assist with mental health issues. This is always a benefit but never more so than during such a wide spread and horrific natural catastrophe.
The claims range from total losses through to disruption to businesses as a result of prevention of access and/or public utilities outages. Each have their own challenges and requirement for expertise.
One broker advised his client that there was no need for a claims preparer as it was a total loss situation, but the client contacted us direct and is so pleased they did as we have been able to help look at all alternatives for them on the rebuilding side and also assisting them in preparing their business interruption claims.
As with all claims, the earlier LMI can be appointed the better, as it allows us to get the claim set up correctly from the start rather than try and get a claim back on the rails if things turn pear shaped. This is proving the case even where we cannot get access to the premises at this stage.
As we come across issues or policy issues of interest I will provide updates through this blog.
As always, if you have any questions as an insured or broker, please let me know and I will do my best to assist as promptly as possible.