Question on pre-existing illness

Hi Professor Manning, How does Section 47 [of the Insurance Contracts Act] operate to protect a claimant when symptoms were present in a period 10 years before the Policy but the condition that is now the subject of the claim was never diagnosed? The specialist involved in fact observed the symptoms 10 years prior to the Policy and chose not to make a diagnosis at […]

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Product Recalls over the past week

The Federal Government has an excellent website which provides details of the products that have been recalled from the Australian market. One of the concerns that I have is that far too many people are not aware of recalls and even when they are, they do not act on the advice. The hover board recall is a perfect example. So many insurance people bought them […]

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Disappointing that our industry is being bashed up yet again

The media in New Zealand are having a field day with 15 charges being laid on Youi NZ Pty Ltd. The charges are relevant to deceiving customers which is a particularly important issue at the moment with this year being the 250th Anniversary of the principle Utmost Good Faith. A link to one of the scathing attacks is here: http://www.radiolive.co.nz/Paul-Henry-reads-out-feedback-on-Youi-after-complaints-of-misleading-customers/tabid/504/articleID/126862/Default.aspx   Hot on the heels of […]

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Ongoing success

This morning I received the photograph attached from one of the LMI Group team, Lior Maisner, who is currently travelling to China. The photograph meant a lot to Lior, myself and Adam Smith in the Melbourne office as we looked after Peter Unger Catering after they suffered a major fire in February 2015 and our primary concern was that the Insured maintained their very long association […]

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Nominate Now for the Northern Territory Insurance Awards

Nominate Now for the NT Insurance Awards! Don’t miss the chance to be recognised for excellence in the Territory’s insurance industry! The Northern Territory Insurance Awards are now open and are accepting self nominations for the following categories: Broker Professional of the Year Award, proudly sponsored by TIO and Allianz Sales and Underwriting Professional of the Year, proudly sponsored by Claim Central Claims Professional of […]

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NTI win LMI Claims Services Award

One of the joys of my role is to deliver the LMI Claims Service Award to acknowledge great claims service. Last week I had the privilege of presenting the award to Mr Tony Clark the CEO of NTI Insurance. NTI were the only Commercial Motor insurer to achieve a 5 star claims rating on LMI ClaimsComparison.com. The whole idea behind the award is to acknowledge those claims […]

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Registration now available for the Conference on Utmost Good Faith

Registration is now open for the upcoming conference to celebrate and review the relevance of Utmost Good Faith in General Insurance in the 21st century. This important conference is being organised by Barrister Greg Pynt and myself to mark the 250th anniversary of the decision brought down in Carter v Boehm in 1766 [3 Burr 1905, ER 1162] by Lord Mansfield. In his summing up, Lord […]

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A broker testimonial to celebrate this my 800th blog post

On August 2, we posted an article on the LMI Facebook and Linked in pages reporting the presentation of LMI Phoenix Awards to an Insured and their broker by the head of LMI Forensics, Revell Weightman. Overnight I received the following note from the broker, Mr James Wilson which I was really chuffed to receive as it confirms that what we do for Insureds and […]

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Thieves target the service key left in cars

Many modern cars, particularly European cars have a service key that is kept in the log book or service book kept in the glove or other compartment in the car. This is well known to thieves and they are breaking into cars and people do not realise that the key is stolen. When the quarter glass or whatever other damage is repaired by the owner, […]

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Updating our physical security

Following the violent break-in a few weeks back we acted immediately to upgrade our physical security at the office. One of the things we did was to install anti-theft film to any glass doors or windows that were not protected by bars. The cost was no where near as expensive as I thought and I felt the investment was well worth it. I would highly […]

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