The need for continued learning
One of the great things about general insurance claims is that it covers such a wide diversity of issues, industries and of course people. Whenever I can, I attend seminars or conferences alike that will add to my professional knowledge.
Last night, I attended an excellent one run by The International Association of Arson Investigators at the Police Forensics Laboratory in Macleod in Melbourne. For the very modest cost of $20, we were provided the choice of a hot meal, followed by coffee. The reason I raise this is that the cost should not be an issue.
What was the key reason for attending was 4 excellent speakers from the Victorian Institute of Forensic Medicine. While there were well over 100 attendees, I was personally disappointed that there were no loss adjusters present where as 20 years ago there would have been 10-15.
Good claims adjusters cannot be arm chair detectives, and while they should never pretend to be something they are not, they should be satisfying themselves that the reports they receive are credible and is in keeping with their own observations.
It has been quite a week for me in reflection as to how we can do things better as an industry, which again flows from the Mansfield Awards last week and the work we have been doing on ClaimsComparison.com.
One of the issues I had to confront was whether or not my membership of the Australasian Institute of Chartered Loss Adjusters was value for money, and when I considered the cost vs the benefit, it was overwhelmingly apparent that my subscription was better spent elsewhere. This again, was extremely disappointing for me as I was the deputy president of the Australasian division of the Chartered Institute of Loss Adjusters and along with the then committee worked extremely hard to merge three separate loss adjusting associations. Instead of it raising the standard of the profession, it appears to me we have slid down below the lowest common denominator.
I will retain my membership of the Chartered Institute of Loss Adjusters out of the United Kingdom, the International Institute of Claims Preparers and work with The Financial Services School to develop a comprehensive course for claims professionals.