When is it time to stop pretending to care about customers and actually start?

I reported on two claims recently which were completely and utterly off the rails. The first being a home where this would be the 4th Christmas the Insured would be out of their home despite having their insurers top of the range product. It was a bush fire situation and there was no suspicion of arson, it was just a case of the panel beater […]

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Disappointing that our industry is being bashed up yet again

The media in New Zealand are having a field day with 15 charges being laid on Youi NZ Pty Ltd. The charges are relevant to deceiving customers which is a particularly important issue at the moment with this year being the 250th Anniversary of the principle Utmost Good Faith. A link to one of the scathing attacks is here: http://www.radiolive.co.nz/Paul-Henry-reads-out-feedback-on-Youi-after-complaints-of-misleading-customers/tabid/504/articleID/126862/Default.aspx   Hot on the heels of […]

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Bouquets where they are due

From time to time I do vent my frustration at some of the claims handling that goes on and the unfair treatment that people can receive. This includes the concern I feel for insurer’s and loss adjusters that adopt the delay, deny, defend approach to a major claim. It’s not all bad news and many claims across the country are handled fairly and promptly. Two […]

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Further Commentary on the CommInsure debacle.

Since posting my article yesterday (here) I’ve received many emails, texts and phone calls on the subject. An example of one of these is set out below. “Hi Allan  I’m not sure if you’ve seen this article today, but it makes we very angry how the writer simply blankets every insurer as a mug that takes premiums and doesn’t pay claims when they’re valid.  I […]

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Lessons learnt from CommInsure

Monday evening was the first night that I had watched Australian news for over 6 weeks, and as I turned on the television the whole sorry saga of the CommInsure debacle unfolded. I felt sick in my stomach when I heard the circumstances as outlined in the program and most disturbing was the allegation made by the doctor that he had been pressured to change […]

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