A Changing of the Guard – Financial Ombudsmen Service (FOS) soon out and Australian Financial Complaints Authority (AFCA) coming soon (1 November 2018)

The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services, the Hon. Kelly O’Dwyer, to establish and operate the Australian Financial Complaints Authority (AFCA). Both the Minister (media release) and AFCL have issued a media release, and announced the new members of the AFCA Board. In case you have not seen either, I would advise the following key points. Under […]

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Travelling glitch – It may happen to you or me!

Over the past 6 months or so, the team at LMI and I have been working on 5 levels of travel insurance for a new player in the Australian Market, TravelCard Real Time Travel Insurance. I was drawn to the company as they have such a great humanitarian approach to claims, particularly in the event of illness or injury while travelling overseas. Today I am […]

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Trap with US hire cars when it comes to policy excesses

As I posted yesterday, I have been over in the United States over the past month and during that period I had to hire a car twice. The first time they asked if I wanted to buy down the deductible and I said no, I have travel insurance for this. As part of our corporate travel cover we have A$5,000 which is more than enough […]

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Increased security when travelling follow up

Following my article yesterday about the increase in security at the airport due to terrorism, I can see that others are thinking the same way as per the article shared with me here.

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Should Australia follow the US with Travel Pre-Approval

I caught my first flight following the upgrade of security after the latest terrorism arrests that took place last week. I was concerned, as when I was called over for explosive testing the official tested two other people I did not know at the same time. Even though I was the first called, he wiped the swab over me last and tested us all with the […]

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Section 54 of the Insurance Contracts Act and its relevance to new US and UK ban

“New provisions from the UK government means that those travelling to the UK on a flight originating from any country on the banned list will not be permitted to bring personal electronic devices (PEDs) larger than 16cm in length, 9.3cm in width and 1.5cm in depth (or thickness) into the cabin, needing to place these items in their checked luggage instead. The US does not give specifications for the PEDs […]

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CASA – Travelling with batteries

I’m travelling at the moment, partly for research on the next couple of books I have planned and want to take a camera. With all the problems with batteries of late, I thought I would check how i’m best to carry them safely. I found this video issues by CASA, the Civil Aviation Safety Authority of Australia, which I found most useful in answering my […]

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Travel Insurance – be careful you are not ripped off when you buy

WAtoday.com.au has warned consumers that the airlines are marking up the cost of travel insurance by a significant amount. The article I refer to can be found here. I have written a great many articles on the pitfalls of travel insurance over the years and my advice remains unaltered. This advice is as follows: The cover is important to have regardless of your age. You need […]

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Good news following post

A few days ago, back on  September 1, I posted an article explaining how the buy down excess on hire vehicles was supposed to work under a travel policy. To read the article please go here. Well the good news is that based on this explanation the claim has been paid and both the Insured and their broker are naturally pleased. Mark one up to: […]

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Travel Policy Excess

I received an email from a broker who had a clients Hire Vehicle Claim denied by their Insurer with the following explanation: Please note that under the travel insurance policy we only cover the excess waiver fee charges not the repair costs, therefore we are unable to cover the members claim on this occasion as it is not covered under the terms and conditions of their […]

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