What hope does the public have in working out who does what?

What hope does the public have in working out who does what?

I have been staggered by the number of insured’s who have come to me asking how they can submit a paper to the Royal Commission. They do not know who else they can complain to, particularly when they believe the Financial Ombudsmen Service (FOS) has failed them and or it is outside their jurisdiction. I will leave my own observations of FOS to another day […]

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Dame Joan Collins thoughts on claims preparers

Dame Joan Collins thoughts on claims preparers

When Steve and I were over in London last, we met with the director Alex Balcombe of Harris Balcombe one of two firms vying for the title of the longest running claims preparation company in the world. They are one of the foundation members of the International Institute of Claims Preparers (“IICP”) and now have the 6th generation of the one family still involved. Alex had […]

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Loss Adjusters removed from Skilled Migration Program – Please help change the Government’s mind

Loss Adjusters removed from Skilled Migration Program – Please help change the Government’s mind

Following political pressure about the number of home invasions and other crimes being committed by immigrants and the routing of the visa system by far too many,  the Australian Government have done away with the 457 Visas, and as part of this have removed insurance loss adjusting as an occupation/profession that is able to come into Australia. From what I gather, this is not for […]

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Lessons from the Tyre Industry for the General Insurance Industry

Lessons from the Tyre Industry for the General Insurance Industry

I recall quite plainly when the then NZI Insurance started advertising insurance on buses, my then state manager, Mr Russel Hay of the General Accident Insurance could not believe that any insurer would discredit the industry by advertising on the side of a bus. As a young man I did not see anything wrong with this but Mr Hay thought that this degraded the great […]

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Wear Orange Wednesday – WOW Day – Wednesday 23rd May 2018

Wear Orange Wednesday – WOW Day – Wednesday 23rd May 2018

This Wednesday is WOW day, Wear Orange Wednesday, an initiative by the SES who are encouraging everyone to wear something orange to work or school to show your support for the SES volunteers.   Who are the SES? “The State Emergency Service (SES) is the name used by a number of volunteer organisations in Australia that provide emergency help during and after declared (natural or otherwise) […]

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Insurers forget “utmost good faith” at our peril

Insurers forget “utmost good faith” at our peril

I get so frustrated when I see dishonesty in any part of the insurance claims process. I fully support all efforts to stamp out genuine claims leakage and dishonesty on the part of the Insured and or repairers who milk the system. But equally if an Insurer is acting with scant disregard to the principle of utmost good faith I am equally appalled. Before I […]

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A Changing of the Guard – Financial Ombudsmen Service (FOS) soon out and Australian Financial Complaints Authority (AFCA) coming soon (1 November 2018)

The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services, the Hon. Kelly O’Dwyer, to establish and operate the Australian Financial Complaints Authority (AFCA). Both the Minister (media release) and AFCL have issued a media release, and announced the new members of the AFCA Board. In case you have not seen either, I would advise the following key points. Under […]

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Address at the ASIC annual forum by the Hon Kelly O’Dwyer MP

With many of us concerned about the loss of trust in the insurance industry by the public, the increasing number of complaints and some of the practices being adopted I thought I would share the address by the Hon. Kelly O’Dwyer MP in her role as Minister for Revenue and Financial Services at the ASIC Annual Forum on 19 March. I have marked in red the […]

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Well done Chubb and Lockton on no longer selling Carry Guard (gun) insurance

I would like to add my support for the decision taken by insurer Chubb Insurance and insurance broker Lockton to no longer support the National Rifle Association (NRA’S) Carry Guard insurance program in the United States which did provide liability coverage for NRA members who use their fire arms in self defence. This will leave a gap in coverage as most of the home policies I […]

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Vehicles requiring replacement airbags

Each week, I post a list of the items that have been recalled. Typically, these are a voluntary recall, but if something is dangerous a compulsory recall can be ordered by the Commonwealth or a State Government. Due to the reluctance of some manufacturers to carry out a voluntary recall of airbags that have reportedly killed 23 people worldwide, with one of these in Australia, […]

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