Time to recharge

Time to recharge

I am off on extended leave today and I cannot recall a time in my career where I have never felt in need of a break more than today. There has just been so many disappointments of late where I have taken claims into very senior personnel where clearly the decision to deny is, in my opinion not fair, reasonable, nor sustainable and to avoid […]

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Can we learn from a tragedy

Can we learn from a tragedy

Like many readers, I was upset to hear about the death of Abby Hartley, a mother aged 41, who fell seriously ill and contracted septicemia while enjoying a second honeymoon in Bali. She was placed in an induced coma on August 15 and sadly died on Sunday (September 09) surrounded by her husband and two children. Her family sought help from her travel insurer who denied the […]

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I cannot understand the copycat attacks following the strawberry product tampering

I cannot understand the copycat attacks following the strawberry product tampering

My latest book, co-authored with my daughter Susan, Chicago: Lessons Learned has just gone off to the printers in readiness for the launch in Chicago on the day Susan graduates with her Doctor of Psychology.  One of the 6 case studies that we researched was the Tylenol Murders in 1982 which led to massive changes in packaging to prevent a re-occurrence. While no one was […]

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Humbled at the Midway Club

Humbled at the Midway Club

It was a most interesting day for me at the Midway Club today. The Club was founded by senior insurance personnel who had moved from interstate as a way of welcoming them and their wives to Melbourne. As a rough around the edges Brisbane boy who had gone to a public school, I was a little worried when I was transferred to Melbourne to take […]

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Blog Question: Contribution between insurers

Blog Question: Contribution between insurers

Hello Allan, I have a claim where the Insured has two policies. One insurer [Insurer X] is deducting the gross settlement from other insurer [Insurer Y] from their settlement so the client is in effect worse off by taking out a second policy. Fundamentally, I cannot agree with an insurers approach and feel that despite our insured purchasing additional cover through a second insurer to […]

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Why I feel let down by Victorian WorkCover

Why I feel let down by Victorian WorkCover

The tragic events surrounding the crane dropping its load and killing a worker and seriously injuring another brings back the frustration I experienced when trying to deal with the builder constructing a high rise apartment block next to our Melbourne office. Having seen the results of tilt slab panels being dropped from cranes around Australia and even just falling over once erected I tried to […]

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Is it time to rethink how we handle claims?

Is it time to rethink how we handle claims?

I read with great interest an article from Macquarie Research that property claims have increased by around 4% in a non cat year. I keep coming back to the point that we are being penny wise and pound foolish when it comes to claims handling. When I started as a loss adjuster, we were taught to identify if the loss was covered and if so […]

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Blog Question: Can I have your thoughts on the AirBNB guarantee

Blog Question: Can I have your thoughts on the AirBNB guarantee

Good day Allan, Thanks so much for looking into his for me. https://www.airbnb.co.nz/terms/host_guarantee See attached and the link above for more information. I am interested in finding out more about the annual aggregate on the liability ‘policy’ also. Apparently this is $10,000,000 and once this is used up there is no money in the pot for further claims from airBnB hosts.   Thanks, Kate [surname […]

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Product Recalls Australia – 31 July 2018

Product Recalls Australia – 31 July 2018

This week’s product recalls includes: Volkswagen Group Australia Pty Ltd trading as Skoda Australia — Fabia II, Fabia III, Roomster, Rapid, Yeti, Octavia III, Superb II, Superb III & Kodiaq 2 Bucks Plus Loose Change — Gold Framed Sunglasses Ambient Lounge — Ottoman Lightforce Australia — Lightforce LiFePO4 Battery Charger Elegomall – Elego Magnetic Ball Metcash — Black & Gold Crumbed Fish Portions 500g DNZ […]

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New advice to ‘Just drive off’ following carjacking of a crash victim

New advice to ‘Just drive off’ following carjacking of a crash victim

Victorian drivers are required by law to stop and exchange details with the other party(ies) if they are involved in a motor vehicle accident. New advice has been issued from the Police following a recent event where a crash victim, a woman, had a gun pointed at her head in a horrific carjacking , their tactic hitting into her vehicle to lure her out. WA […]

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