Product Recalls Australia – 31 July 2018

Product Recalls Australia – 31 July 2018

This week’s product recalls includes: Volkswagen Group Australia Pty Ltd trading as Skoda Australia — Fabia II, Fabia III, Roomster, Rapid, Yeti, Octavia III, Superb II, Superb III & Kodiaq 2 Bucks Plus Loose Change — Gold Framed Sunglasses Ambient Lounge — Ottoman Lightforce Australia — Lightforce LiFePO4 Battery Charger Elegomall – Elego Magnetic Ball Metcash — Black & Gold Crumbed Fish Portions 500g DNZ […]

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New advice to ‘Just drive off’ following carjacking of a crash victim

New advice to ‘Just drive off’ following carjacking of a crash victim

Victorian drivers are required by law to stop and exchange details with the other party(ies) if they are involved in a motor vehicle accident. New advice has been issued from the Police following a recent event where a crash victim, a woman, had a gun pointed at her head in a horrific carjacking , their tactic hitting into her vehicle to lure her out. WA […]

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Greek Wildfires – an update

Greek Wildfires – an update

While I was over in Fiji to deliver a paper at a conference I heard that Greece had been hit by wild fires. I checked with our staff with a Greek heritage to ensure their families were okay and I immediately dropped a note to our fellow International Institute of Claims Preparers member Fair Consulting’s Managing Director to make sure he and his family and […]

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Thank you industry in your help on the changes to the 457 visas

Thank you industry in your help on the changes to the 457 visas

Yesterday, senior representatives from Crawford & Co, Cunningham Lindsay, LMI Group, and the Insurance Council of Australia held a teleconference call with advisers from the Australian Government. This was hosted by communications experts Newgate. During the meeting we had a very fair opportunity to explain the role of loss adjusters in the claim process, the attributes, experience and qualifications necessary to deal with the ever […]

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The Mansfield Awards for Claims Excellence – How they came about?

The Mansfield Awards for Claims Excellence – How they came about?

Following on from Friday’s post, I thought I would provide a brief history of the Mansfield Awards for Claims Excellence as it is quite a common question asked of me. The reality is that not all Insurers are the same. Just like the policies they sell, which range from broad coverage to very narrow cover, claims departments react differently. Some provide the very highest level […]

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The Mansfield Awards 2018

The Mansfield Awards 2018

Last night, around 200 insurance professionals attended the 2nd annual Mansfield Awards evening held in Sydney. It was an enjoyable evening, boasting a short, sharp and shiny presentation style. I gave a short presentation on the criteria for winning an award and how they are decided, including details of the survey that is conducted, as well as a talk from Greg Pynt who shared some […]

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Blog question – Possible time gap in coverage when changing insurers

Blog question – Possible time gap in coverage when changing insurers

One of the questions I received yesterday read: “I seem to recall a case where a customer switched insurers, neither insurer’s policy specified a start or expiry time, only a date.  A incident causing rise to a claim occurred on that specific date and both Insurer’s were passing responsibility to the other. What I can’t recall is the outcome, which insurer was ultimately responsible and […]

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Please take a minute and have your say

Please take a minute and have your say

I appreciate that it is a very busy time for many people in the insurance industry, but the survey for this year’s Mansfield Awards for Claims Excellence closes at 8am on Tuesday. So please take a few minutes over the weekend and have your say on who has done the right thing, lifted their game, let you down or anything in between. A reminder that […]

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Dame Joan Collins thoughts on claims preparers

Dame Joan Collins thoughts on claims preparers

When Steve and I were over in London last, we met with the director Alex Balcombe of Harris Balcombe one of two firms vying for the title of the longest running claims preparation company in the world. They are one of the foundation members of the International Institute of Claims Preparers (“IICP”) and now have the 6th generation of the one family still involved. Alex had […]

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Thanks InsuranceNEWs and all those that wrote

Thanks InsuranceNEWs and all those that wrote

Just a quick post to thank Terry McMullan and the team from InsuranceNEWS for picking up on my blog post on Monday about the effect that the Australian Government’s decision to remove Insurance Loss Adjusting from the Skilled Migration Program will have on our industry. A number of people saw either the InsuranceNEWS article or my blog post and have written in expressing their concern. […]

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