A heartfelt testimonial on one of the LMI team
At LMI we regularly receive letters, cards and emails of thanks and appreciation for what we have done for our clients, whether they be insureds, brokers, underwriting agencies, or insurers.
The one that I came across by accident this morning caught my attention and I thought I would share it with you. It involves Erik Kroon, LMI’s South Australian Manager for Claims Services. Not only was the valid claim paid, but Erik was instrumental in having the policy wording changed to avoid any confusion moving forward. A win not just for this client.
Well done Erik, you are a valuable member of the LMI team with all the qualities of empathy, professionalism and technical skill that we prize.