Prof. Allan Manning's Blog

A very nice helmet to add to the collection

A very nice helmet to add to the collection

Since an early part of my career I have been a collector of insurance and fire brigade memorabilia. When it comes to fire brigade helmets, the collection started when I handled a claim as a claims preparer for the owner of Mitchell’s Adventure in Sydney. At the end of the claim, obviously pleased with my efforts, he insisted I accept a personal gift of a […]

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A convincing scam to avoid – ATO

A convincing scam to avoid – ATO

Local accountants Mitchell Wilson shared this warning with me just now that I thought important enough to share with other readers. I appreciate that I post so many warnings but this is in line with the huge volume of scams that are uncovered every day. Forewarned is forearmed. ============================================== We’d like to warn you of an email scan that’s being sent to Taxpayers this tax […]

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The Mansfield Awards for Claims Excellence – How they came about?

The Mansfield Awards for Claims Excellence – How they came about?

Following on from Friday’s post, I thought I would provide a brief history of the Mansfield Awards for Claims Excellence as it is quite a common question asked of me. The reality is that not all Insurers are the same. Just like the policies they sell, which range from broad coverage to very narrow cover, claims departments react differently. Some provide the very highest level […]

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The Mansfield Awards 2018

The Mansfield Awards 2018

Last night, around 200 insurance professionals attended the 2nd annual Mansfield Awards evening held in Sydney. It was an enjoyable evening, boasting a short, sharp and shiny presentation style. I gave a short presentation on the criteria for winning an award and how they are decided, including details of the survey that is conducted, as well as a talk from Greg Pynt who shared some […]

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Blog question – Possible time gap in coverage when changing insurers

Blog question – Possible time gap in coverage when changing insurers

One of the questions I received yesterday read: “I seem to recall a case where a customer switched insurers, neither insurer’s policy specified a start or expiry time, only a date.  A incident causing rise to a claim occurred on that specific date and both Insurer’s were passing responsibility to the other. What I can’t recall is the outcome, which insurer was ultimately responsible and […]

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Product Recalls Australia – 4 July 2018

Product Recalls Australia – 4 July 2018

This week’s product recalls includes the following: Toshiba Client Solutions ANZ Pty Limited — 2-pin AC Adapter supplied with certain Toshiba laptops Shin Mi Australia Pty Ltd — Seafood Dumpling (Gyoza) 680g Han Ga Wee Pty Ltd — Pork BBQ Spicy 500g Polaris Sales Australia Pty Ltd — 2017-2018 Indian Scout, Scout 60 and Scout Bobber Motorcycles Rena Ware International, Inc. — Nutrex Cooker™, 9 […]

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Books glorious books – LMI Library continues to grow

Books glorious books – LMI Library continues to grow

The LMI Library continues to grow through 3 methods. Purchases we make when we see a newly published book on an insurance or risk management topic; Books that I or the team at LMI publish; and The very generous donations by those in the insurance industry who are looking for a good home for their own collection/library. Over the past week we received two wonderful […]

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Cyber Breaches the new norm

Cyber Breaches the new norm

Further to my recent article (Click here) where Fairfax Media revealed two cases in which more than $1.25 million was stolen from vendors while their properties were being settled on Property Exchange Australia’s PEXA e-transfer system, I am pleased to see that they were able to recover a large proportion of any monies unlawfully taken, however not all. This news also breaks with the announcement […]

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Lord Atkin Exhibition – Supreme Court of Queensland

Lord Atkin Exhibition – Supreme Court of Queensland

Lord Atkin, the Chief Justice of the House of Lords is famed for his decision in Donoghue v Stevenson [1932] UKHL 100, regarded by many as the most important case in the 800 years of the common law. Not many people are aware, including Steve Manning and I until we started our research for our book on the case and its impact on society and general […]

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Conveyancing Money Transfer System hacked

Conveyancing Money Transfer System hacked

I have received phone calls and emails from several law firms following the interception and illegal transfer of clients’ money (I understand there have been at least two incidences). Thieves have managed to hack into the software system PEXA (Property Exchange Australia), the nation’s new online property transfer system. The fraudsters had gained access via the conveyancer’s email account, and diverted the money into their […]

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